Assistant Guest Services Manager

1 month ago


Sevierville, United States Travel + Leisure Full time
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You'll Shine:
The Assistant Guest Services Manager serves as a supporting role to the Guest Services Manager. This role will partner in the leadership, planning, organization, and direction of daily operations for the Guest Services Department in the most efficient and effective manner possible. The Assistant Guest Services Manager provides supervision and direction to the Guest Services Associates; may oversee additional departments as business needs dictate. Responsibility includes fostering and maintaining a positive relationship with owners, guests, and other site departments. This role will be able to handle guest issues to resolution and monitor guest satisfaction scores. The Assistant Guest Services Manager will assist the Guest Services Manager in attracting, coaching, training, and retaining talent by engaging and showing a genuine passion to develop others. This role will partner with the Guest Services Manager and Human Resources partners to minimize employee relations issues.

What You'll Bring:
  • Leadership Skills.
  • Cash Handling Experience.
  • Excellent communication skills.
  • Proficiency in Microsoft Excel, Word, Outlook.
  • 2 years of leadership experience, preferably in the hotel/hospitality industry
How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program


Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

  • Sevierville, United States Wilderness Hotel and Resort Inc Full time

    SUMMARY Responsible for the daily operations & oversight of all Guest Service areas and Guest Service’s Staff including but not limited to Subordinate Managers, Guest Service Agents, Night Audit, PBX Operators, Expediter, etc. Primary responsibilities include but are not limited to the guest check in and out process, the maximization of revenues through...


  • Sevierville, United States Wilderness Territory Full time

    JOB SUMMARY:Accommodate resort guests by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations and presenting statement to and collecting payments from departing guests. Provide excellent customer service to our guests....

  • Personal Assistant

    2 months ago


    Sevierville, United States driver personal assistant Full time

    Job DescriptionJob DescriptionWe are seeking a Personal Assistant to join our team! You will perform clerical and administrative functions in order to drive company success.Responsibilities:Draft correspondences and other formal documentsPlan and schedule appointments and eventsGreet and assist onsite guestsAnswer inbound telephone callsDevelop and...


  • Sevierville, United States Mission Management Partners, LLC Full time

    Optimize and maximize Guest and Associate experience. Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality. Effectively manage and motivate associates to ensure achiev Service Manager, Guest Service, Manager, Suite, Guest, Leadership, Restaurant, Retail


  • Sevierville, United States Mission Management Partners, LLC Full time

    Optimize and maximize Guest and Associate experience. Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality. Effectively manage and motivate associates to ensure achiev Service Manager, Guest Service, Manager, Suite, Guest, Leadership, Restaurant, Retail


  • Sevierville, United States Primo Partners-Ben & Jerry's-Starbucks Full time

    Job DescriptionJob DescriptionGuest Service Team Leader is our name for part time team members that have an eye for detail and leadership. These team members assist management with helping the business thrive while leadership may not be in attendance, ensuring that no one walks out unhappy. Guest Service Team Leader’s will report directly to a Hospitality...


  • Sevierville, United States Mission Management Partners, LLC Full time

    The position of Guest Services Representative is responsible for checking Inn guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the Inn. A few of the main duties of a Guest Serv Guest Service, Representative, Guest, Service, Reservations, Restaurant, Retail


  • Sevierville, United States Mission Management Partners, LLC Full time

    The position of Guest Services Representative is responsible for checking Inn guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the Inn. A few of the main duties of a Guest Serv Guest Service, Representative, Guest, Service, Reservations, Restaurant, Retail


  • Sevierville, United States Mission Management Partners, LLC Full time

    The position of Guest Services Representative is responsible for checking Inn guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the Inn. A few of the main duties of a Guest Serv Guest Service, Representative, Motor, Water, Guest, Service, Restaurant, Retail


  • Sevierville, United States Francesca's Collections, Inc. Full time

    Location: 1645 Parkway Sevierville, Tennessee 37862 Employee Type: Regular We offer a creative and friendly environment with plenty of opportunity for advancement. Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the...


  • Sevierville, United States Francesca's Collections, Inc. Full time

    Location: 1645 Parkway Sevierville, Tennessee 37862 Employee Type: Regular We offer a creative and friendly environment with plenty of opportunity for advancement. Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the...

  • Guest Services Agent

    1 month ago


    Sevierville, United States Travel + Leisure Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Guest Services Agent

    2 months ago


    Sevierville, United States Wyndham Destinations Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...


  • Sevierville, United States Wyndham Destinations Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...


  • Sevierville, United States Francesca's Full time

    Location: 1645 Parkway Sevierville, Tennessee 37862Employee Type: RegularWe offer a creative and friendly environment with plenty of opportunity for advancement.Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the voices...


  • Sevierville, United States Francesca's Full time

    Location: 1645 Parkway Sevierville, Tennessee 37862Employee Type: RegularWe offer a creative and friendly environment with plenty of opportunity for advancement.Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the voices...


  • Sevierville, United States Travel + Leisure Co. Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...


  • Sevierville, United States Travel + Leisure Co. Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...


  • Sevierville, United States Travel + Leisure Co. Full time

    We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a...


  • Sevierville, United States Panda Restaurant Group Full time $23 - $25

    Are You Craving A Career With An Industry Leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. That’s why we offer paid Store Management Leadership Training, mentorship, and support from our Panda community that cares...