Kennel Attendant
3 weeks ago
Education and Experience:
1. High school diploma or GED
2. Previous work in veterinary care preferred
3. Previous handling of small animals preferred
Duties & Responsibilities (included but not limited to):
Position Expectations:
- Build positive, professional relationships with clients and team members
- Complete all tasks on time
- Must be flexible and react quickly in a fast paced and dynamic atmosphere
- Understand and follow all internal processes that apply to you
- Accountable and capable to own all job functions and tasks
Essential Job Functions and Tasks:
- Keep the hospital's reception area hallways, exam rooms, treatment area, and patient areas clean tidy; free of debris, dirt, pet waste, dirty laundry, and trash
- Clean cages when they are soiled, and scoop or change litterboxes as needed.
- Clean surgery suite, surgical instruments, pack, and autoclave instruments and operate and maintain the autoclave
- Safely restrain patients and apply restraint devices
- Receive, stock, and help monitor inventory
- Assist Veterinary Assistants, Veterinary Technicians, and Veterinarians with patient care duties including restraint, radiography, laboratory, and morgue procedures
- Be able to navigate, access, and enter information into the practice management software in accordance with company policy
Communications:
- Conveys verbal, written and electronic communications in a positive, productive and professional manner at all times regardless of audience
- Communications are thorough, efficient and accurate at all times
- Communications are appropriately and consistently documented according to hospital procedures
- Communications are delivered efficiently to the accurate recipient
Medical Information & Knowledge:
- Achieves and sustains an appropriate level of knowledge to be informed, confident and helpful to clients, patients, and the entire veterinary medical team
- Actively grows knowledge related to hospital services, procedures, and policies
- Maintains strict confidentiality regarding clients and patients for whom the practice provides veterinary services
Office Practices:
- Functions at a highly skilled level related to standard hospital practices including but not limited to the following:
- Prompt and reliable attendance
- Friendly, compassionate, empathic and professional mannerism
- Professional attire and presence following hospital policies
- Competent in utilizing ezyVet and Smartflow hospital operating systems
- Have the ability to work diligently, using time effectively in regards to business demands
- Show respect for clients, team members, and animals (alive or deceased) at all times
Teamwork: defined as "Cooperative effort by the members of a group to achieve a common goal and/or outcome."
- Participates in a positive manner in all group sizes.
- Refrains from participating in gossip.
- Supports team members by assisting other areas, is receptive to feedback and suggestions.
- Engages in active problem-solving vs. problem-identifying.
- Makes suggestions related to patient care improvements and hospital efficiency.
Equipment:
- Radiology equipment and safe practices
- Laboratory analyzers and the care of each machine
- Surgery equipment, tools, and autoclaves
- EzyVet and Smartflow computer software and system
- Alert Shift Lead and/or Department Lead of malfunctioning equipment, instruments, or tools as well as depleted inventory
Knowledge/Skills:
- Solid working knowledge of veterinary hospital practice, including terminology
- Ability to think logically, problem-solve effectively and anticipate needs of clients, doctors and co-workers
- Able to follow multiple, concurrent instructions
- Strong computer skills; ability to navigate the internet and email
- Strong ability to multi-task, exhibit attention to detail and focus on tasks
- Solid working knowledge of dog and cat breeds, normal behavior and basic husbandry
- Able to stand, sit or bend for extended periods of time
- Able to type, write and verbally converse for extended periods of time
- Able to work the posted schedule
- Able to be flexible and work beyond posted schedule if necessary; able to pick up additional shifts when requested or necessary
- Must be willing and available to stay late or through breaks, when needed, to assist with emergency or critical care patients
- Handle stress with poise and tact
- Able to lift and/or carry up to 30 lbs
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