Call Center Representative

3 weeks ago

Carlsbad, United States Insight Global Full time

Base pay range $15.00/hr - $17.00/hr Job Requirements 2+ years of call center experience, including high volume call center experience 6+ months remote call center experience Tech savvy: experience with technology, computers, electronic medical records, etc. High School Diploma or GED equivalent Great communicator written & verbal Strong internet connection because this is a remote role Nice to Have Skills & Experience Outbound call center experience Knowledge of the healthcare / medical field Experience working at a startup (fast paced, changing environment) Experience with any customer service software (such as Zendesk, Freshdesk, TalkDesk, Salesforce, etc.) Bachelor's Degree Job Description Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the members understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs. Responsibilities Primary work will come from outbound calls and some inbound calls from people calling back (high volume, fast-paced environment) You will perform typical front office and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9. Seniority level Associate Employment type Other Job function Customer Service Industries Health and Human Services Benefits Medical insurance Vision insurance Location Carlsbad, CA #J-18808-Ljbffr

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