Customer Service Representative

2 weeks ago

Boston, United States BlueTriton Brands Full time

BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services. Get ready to quench your thirst with exciting possibilities when you join BlueTriton for a fiercely good career doing work that matters.

ReadyRefresh brings hydration that supports a healthy lifestyle, convenience that preserves precious time and sustainability to help improve our world. Our ReadyRefresh branches and warehouses are where our iconic brands begin their journey to the customer.

Job Description

Our Remote Customer Service Representative (CSR) is a vital part of the growth and success of our business The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience.

Reporting Location: Remote

Schedule: Monday – Friday from 10:30 am to 7:00 pm EST (9:30 am – 6:00pm CST) Open availability to work Saturday or Sunday (rotational)

Training : Training will be 8:00 am - 5:00 pm EST (7:00 am - 4:00 pm CST)

Compensation: $14.09 - $17.23 / hour (compensation is based on experience and geographic location)

Bonus: $500 per month bonus opportunity (based on performance)

Excellent BTB Benefits: Medical, dental, vision, prescription, life insurance, short-term and long-term disability, paid vacation, paid time off and much more

What You’ll Do Daily:

Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service, diagnosing customer needs and concerns Handle difficult customer calls in a courteous and professional manner Correctly enter information into our Customer Relationship Management (CRM) system according to the customer’s needs and/or concerns Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities Display exceptional decision-making and problem solving capabilities to take immediate action on all calls Achieve monthly sales/product education goals by making recommendations from out healthy hydration portfolio Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers

Qualifications

Requirements:

High school diploma or GED Minimum of 1-year previous customer service and/or call center experience Previous experience with live chat and/or customer retention is a plus but not required Ability to thrive in a fast-paced environment Ability to display business maturity at all times and work efficiently without on-site supervision

Technical Qualifications and Requirements:

The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation Work environment must be free from distractions, including any background noise that impacts the customer experience The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers Your device must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection Must be able to certify compliance with requirements regarding internet speed and connection

BlueTriton Brands offers an extensive portfolio of highly recognizable, responsibly sourced and packaged spring water, purified water and water beverage brands that include Poland Spring, Deer Park, Ozarka, Ice Mountain, Zephyrhills, Arrowhead, Origin, Saratoga, AC+ION, Pure Life, B’EAU, Splash Blast and Splash Fizz. BlueTriton Brands also owns and operates ReadyRefresh, a customizable water and beverage delivery service that has been certified as a CarbonNeutral business.

Based in Stamford, Connecticut, BlueTriton Brands and its affiliates in the United States and Canada employ over 7,000 employees. BlueTriton Brands manages resources for long-term sustainability and helps to safeguard more than 20,000 acres of watershed land. The Company has 28 production facilities across the United States, 13 of which are Alliance for Water Stewardship ("AWS") certified across 12 sites, with eight of the certified facilities being AWS Platinum, the highest-level certification. #J-18808-Ljbffr

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