Network Support Engineer
7 days ago
Technical Support Engineer The role is to deliver clear and effective technical support for ControlOne and network-related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve escalations, strengthen customer relationships, and help drive long-term satisfaction and retention. You would be responsible for advanced troubleshooting across hardware, systems, the ControlOne platform, and network/ISP connectivity. You'll collaborate with third-party vendors when needed, perform remote diagnostics, and work through issues involving firewalls, switches, routing, and other network components. Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity. Responsibilities Customer-Facing Responsibilities Lead troubleshooting through calls, screen shares, and tickets with clear, confident communication Provide accurate, timely updates to customers regarding progress and next steps Explain ControlOne concepts (Zero Trust, policy behavior, routing impact) in customer-friendly terms Own each case through resolution and deliver clear root cause explanations once resolved Technical Responsibilities Troubleshoot and resolve ControlOne issues: identity, routing, edges, policies, and endpoint agents Diagnose advanced network issues across LAN/WAN, firewalls, ISP connectivity, and VLANs Assist with device provisioning, agent deployment, edge setup, and policy tuning Conduct UC onboarding assessments with a focus on network readiness Review logs, packets, and system behaviors to isolate problems Escalate clean, well-documented cases to Tier 3/Eng when necessary Contribute to internal knowledge sharing and product feedback loops Operational Responsibilities Manage tickets in Zendesk, prioritizing based on severity and customer impact Multitask across outbound calls, queue calls, and tickets with strong time management Work collaboratively with internal teams, customers, partners, ISPs, and third-party vendors Participate in the on-call rotation Maintain working knowledge of all Cytracom products and integrations Competencies Empathy for the customer and the ability to tailor communication for the given audience Working knowledge of Voipmonitor, Wireshark, and Zendesk Technical aptitude Strong networking knowledge Firewall configuration and troubleshooting De-escalation technique Passion for technology and their work Creative and analytical thinking Problem-solving mindset Ability to thrive under pressure Attributes Self-managed Self-disciplined Team player Detail-oriented Inquisitive nature Commitment to excellence Our Benefits Medical, dental, and vision insurance is available 401K Disability and Life insurance Paid vacations and holidays Flexible PTO policy Casual, laid-back work environment Free refreshments Standing desks Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.
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Network Support Engineer
2 weeks ago
McKinney, TX, United States Cytracom Full timeAbout Us: Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that...
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McKinney, TX, United States NETRIO Full timeJob Description About Netrio Netrio, a globally diverse and US-based Managed Service Provider, is committed to delivering world-class technology support services. Our focus is on empowering our clients to excel in their respective fields. We are growing and seeking a skilled and dedicated Network Engineer to join our diverse team in McKinney, TX. The...
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McKinney, TX, United States NETRIO Full timeJob Description About Netrio Netrio, a globally diverse and US-based Managed Service Provider, is committed to delivering world-class technology support services. Our focus is on empowering our clients to excel in their respective fields. We are growing and seeking a skilled and dedicated Network Engineer to join our diverse team in McKinney, TX. The...
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McKinney, TX, United States NETRIO Full timeJob Description About Netrio Netrio, a globally diverse and US-based Managed Service Provider, is committed to delivering world-class technology support services. Our focus is on empowering our clients to excel in their respective fields. We are growing and seeking a skilled and dedicated Network Engineer to join our diverse team in McKinney, TX. The...
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Network Engineer
2 weeks ago
McKinney, United States Headway Tek Inc Full timeRole :Network Engineer(L3)Location: Onsite – McKinney, TexasDuration : 1 Year Role OverviewThis role owns Azure infrastructure deployment and network engineering for the MSP engagement. The engineer will design, build, and operate Terraform-based Azure deployments, act as the primary network SME, and serve as the execution bridge between architecture,...
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Principal Network Engineer
4 weeks ago
McKinney, United States Cytracom Full timePrincipal Network Engineer Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a...
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Principal Network Engineer
6 days ago
McKinney, TX, United States Cytracom Full timeAbout Us: Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that...
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Principal Network Engineer
4 days ago
McKinney, TX, United States Cytracom Full timeAbout Us: Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that...
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Principal Network Engineer
1 week ago
McKinney, TX, United States Cytracom Full timeAbout Us: Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that...
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Senior Software Engineer
3 days ago
McKinney, United States Peterson Technology Partners Full timeSenior Software Engineer (Linux, Networking, Rust) Our client is looking for a Software Engineer for ControlOne. This role involves designing, implementing, and optimizing robust backend systems, embedded Rust agents, and Linux?based network appliances to deliver reliable, secure, and high?performance solutions. Responsibilities Architect, develop, and...
