O365 Engineer

1 month ago


Philadelphia, United States Diverse Lynx Full time
Position: O365 Engineer
Location: Philadelphia, PA (Onsite Work)
Duration: Full-Time Permanent
Client: WIPRO

Office 365 with Microsoft Teams L3 Job Responsibility:
  • Good Work experience in Office 365 - Exchange Online, Microsoft Teams with Voice integration.
  • Migration knowledge of an on-premise Exchange environment to Office 365
  • Troubleshooting inbound and outbound queues, mail routing issues, server errors, mail delivery latency issues, analysis of NDR
  • Handling OWA, ActiveSync related issues
  • Understanding in Office 365 Authentications, SSO, MFA etc
  • Good Understanding in Exchange Online Protection (EOP)
  • Good understanding in Azure AD and CA Policies etc
  • Good Knowledge on Exchange and Office 365 PowerShell scripts.
  • Good Knowledge on Email gateways and anti-spam (Message LAB, Proof point, Barracuda, Mimecast, etc...)
  • Experience on O365 Migrations and related Tools like Quest Migration or any other third party tool
  • Very Good Understanding and Work Experience with Microsoft Teams
  • Expert level knowledge in Voice services, MS teams Enterprise voice skills is highly desirable.
  • Provides operational readiness activities aligned to Microsoft Teams and potentially supporting services such as SharePoint Online and OneDrive for Business.
  • Deep experience with Azure AD Group, O365 license management and O365 Groups.
  • Exposure to O365 Guest Access and Third party integration.
In-depth knowledge of: - Audio/Video/Web Conferencing; Session Border Controllers/Gateways; SIP Trunk Configuration; High Availability and Disaster Recovery; Autodiscover Service; Firewall Rules; Retention Policies; Email security.
  • Understanding of Real Time Communication Protocols, eg SIP
  • Experience of integrating Skype for Business and Teams within telephony systems
  • Experience implementing Public Key Infrastructure (PKI) with Active Directory.
  • Good knowledge of networking concepts and technologies.
  • Proficient understanding of technology areas such as Active Directory DNS, NLB, Failover clusters etc.
  • Ensure monitoring is in place and co-ordinate results from various parties, network, telephony, firewalls etc.
  • Partners with the support team to work through tickets to share and document knowledge and best practices with the aim for the team to support independently.
  • Provide suggestions and improvements on troubleshooting process
  • Act as Subject Matter Expert on Teams support and operational ownership
  • Perform targeted communication or training to ensure operations staff are ready to support
  • Undertake knowledge transfer to support teams (1st line, 2nd line)
  • Diagnosis of incidents during the migration, problems and change implementation to include the writing of Change Requests and seeking the required approvals.
  • Interface directly with the end users, project team and 3rd party to provide support.


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