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Service Coordinator Assistant

4 months ago

Alcoa, United States Closet Factory Knoxville TN Full time
Position Overview: Closet Factory Knoxville is seeking a dedicated and friendly part-time Service Coordinator Assistant to join our team. In this role, you will be the main point of contact for our valued clients, ensuring their needs are met and their inquiries are handled promptly and professionally. You will work closely with the head Service Coordinator, to ensure that all projects/requests are handled in a timely manner.

If you are friendly, tech-savvy, and service oriented, we invite you to apply

Responsibilities

Customer Interaction: Serve as the first point of contact for customers via phone, email, and in-person interactions. Provide friendly and attentive assistance while addressing their questions, concerns, and requests. Report to/Collaborate with the Service Coordinator to ensure timely resolution and customer satisfaction.

Appointment Scheduling: Assist customers in scheduling appointments for consultations and follow-up visits.

Product Knowledge: Develop a strong understanding of Closet Factory's products and services to provide accurate information to customers and assist with product-related inquiries.

Documentation: Maintain accurate and organized records of customer interactions, transactions, and inquiries in the company's database.

Showroom Management: Maintain a tidy and neat showroom. Keep necessary supplies stocked.

Qualifications:
  • Excellent Communication: Strong verbal and written communication skills are essential to interact with customers and internal teams effectively.
  • Customer-Centric Attitude: A genuine desire to assist and satisfy customers, with the ability to remain patient and composed under pressure.
  • Problem-Solving: Proven ability to identify issues and provide creative solutions to ensure customer needs are met.
  • Organizational Skills: Capable of managing multiple tasks simultaneously, while maintaining attention to detail and accuracy.
  • Team Player: Collaborative and willing to work closely with colleagues to achieve team goals.
  • Tech-Savvy: Proficiency in using computer software and databases for tracking and documenting customer interactions.
Education and Experience:
  • High school diploma or equivalent required. Some college education or relevant customer service training is a plus.
  • Prior customer service experience in a retail, hospitality, or similar industry is preferred.
Pay: $11.00 - $13.00 per hour

Expected hours: 20-25 per week

Schedule:

M-F

Limited hours on Saturday's may become required in the future.

Work Location: In person, Midland Plaza Alcoa

Position Overview: Closet Factory Knoxville is seeking a dedicated and friendly part-time Service Coordinator Assistant to join our team. In this role, you will be the main point of contact for our valued clients, ensuring their needs are met and their inquiries are handled promptly and professionally. You will work closely with the head Service Coordinator, to ensure that all projects/requests are handled in a timely manner.

If you are friendly, tech-savvy, and service oriented, we invite you to apply

Responsibilities:

Customer Interaction: Serve as the first point of contact for customers via phone, email, and in-person interactions. Provide friendly and attentive assistance while addressing their questions, concerns, and requests. Report to/Collaborate with the Service Coordinator to ensure timely resolution and customer satisfaction.

Appointment Scheduling: Assist customers in scheduling appointments for consultations and follow-up visits.

Product Knowledge: Develop a strong understanding of Closet Factory's products and services to provide accurate information to customers and assist with product-related inquiries.

Documentation: Maintain accurate and organized records of customer interactions, transactions, and inquiries in the company's database.

Showroom Management: Maintain a tidy and neat showroom. Keep necessary supplies stocked.

Qualifications:
  • Excellent Communication: Strong verbal and written communication skills are essential to interact with customers and internal teams effectively.
  • Customer-Centric Attitude: A genuine desire to assist and satisfy customers, with the ability to remain patient and composed under pressure.
  • Problem-Solving: Proven ability to identify issues and provide creative solutions to ensure customer needs are met.
  • Organizational Skills: Capable of managing multiple tasks simultaneously, while maintaining attention to detail and accuracy.
  • Team Player: Collaborative and willing to work closely with colleagues to achieve team goals.
  • Tech-Savvy: Proficiency in using computer software and databases for tracking and documenting customer interactions.
Education and Experience:
  • High school diploma or equivalent required. Some college education or relevant customer service training is a plus.
  • Prior customer service experience in a retail, hospitality, or similar industry is preferred.

Pay: $11.00 - $13.00 per hour

Expected hours: 20-25 per week

Schedule:

M-F

Work Location: In person, Midland Plaza Alcoa