Customer Service Representative

2 weeks ago


Baton Rouge, United States Window World of Baton Rouge, LLC Full time
Summary

America's leading replacement window company, Window World, is looking for a Customer Service Representative to join our headquarters in Baton Rouge, LA. In this position, you'll be responsible for ensuring best-in-class customer experience by assisting customers with products and services-related questions and resolving customer concerns with urgency. Bring your customer service skills and determination, and we'll give you the tools you need to succeed. We want you to climb the ladder with us so ask about the opportunities for growth at Window World

Responsibilities
  • Handle customer inquiries through various communication channels including over the phone, email, online chat, text messaging, or in person
  • Answers questions related to products, policies, and services offered by the organization
  • Schedule appointments for estimates, installations, and other related services
  • Review customer account information to identify and resolve customer concerns and escalate issues beyond their expertise level
  • Engage appropriate resources and route calls for followup and resolution
  • Accurately create and update customer accounts and input records of customer interactions
  • Collect and process payment transactions
  • Contact customers in support of outbound program initiatives
  • Recommend improvements in processes, policies, and procedures to prevent future gaps in customer experience
  • Actively support and meet the organization's performance metrics including call quality, call handling time, call wrap time, and attendance
  • Provide assistance with training and orientation for other Team Members when assigned
  • Performs other duties as assigned or requested by management
Qualifications
  • High school diploma or equivalent
  • 1 year of experience in customer service or call center work setting (2+ years is a plus)
  • Excellent customer service skills including active listening and critical thinking
  • Proficient computer skills including Microsoft Office products
  • Accuracy in data entry and proficient typing skills
  • Service-oriented with desire to resolve customer issues
  • Positive, upbeat attitude and team player
  • Ability to work in-person during office hours: Monday - Friday, 8:00 am - 5:00 pm, and rotating Saturdays 8:00 am - 12:00 pm; 8405 Airline Hwy, Baton Rouge, LA 70815
Benefits
  • Job Type: Hourly, starting at $15 (may vary depending on experience)
  • Paid weekly
  • 401k with company matching contributions
  • Comprehensive benefits package including, vision, dental, life and health insurance
  • Paid time off (PTO) and vacation that accrues over time
  • Opportunities for advancement and bonuses
Don't Miss your WINDOW to Apply

Apply for our Customer Service Representative position before the application window closes.

  • Baton Rouge, United States Loansbyworld Full time

    **Customer Service Representative** Baton Rouge, LA We're looking for a friendly and outgoing Customer Service Representative (Account Specialist) who can provide outstanding customer service, with opportunities for advancement! Provide in-person customer service, call customers to get them on track with payments, prepare loan documents, take payments, and...


  • Baton Rouge, United States Southeastrans Full time

    This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services. ESSENTIAL FUNCTIONS:Assists callers efficiently and in Customer Service Representative, Customer Service, Representative, Transportation, Retail


  • Baton Rouge, United States Ccpfresh Full time

    **Customer Service Representative** Capitol City Produce is looking to add an EXCEPTIONAL Customer Service Representative to the team. We are looking for someone who is detail oriented, professional, and works well under pressure. * Paid Vacations and Holidays * Opportunity for Advancement * Weekly Pay & On Demand Pay!!! * Wellness Program * Matching...


  • Baton Rouge, United States Window World of Baton Rouge, LLC Full time

    Summary America's leading replacement window company, Window World, is looking for a Customer Service Representative to join our headquarters in Baton Rouge, LA. In this position, you'll be responsible for ensuring best-in-class customer experience by assisting customers with products and services-related questions and resolving customer concerns with...


  • Baton Rouge, United States Window World of Baton Rouge Full time

    Job DescriptionJob DescriptionSummaryAmerica's leading replacement window company, Window World, is looking for a Customer Service Representative to join our headquarters in Baton Rouge, LA. In this position, you'll be responsible for ensuring best-in-class customer experience by assisting customers with products and services-related questions and...


  • Baton Rouge, United States Window World of Baton Rouge, LLC Full time

    Summary America's leading replacement window company, Window World, is looking for a Customer Service Representative to join our headquarters in Baton Rouge, LA. In this position, you'll be responsible for ensuring best-in-class customer experience by assisting customers with products and services-related questions and resolving customer concerns with...


  • Baton Rouge, United States Window World of Baton Rouge Full time

    Job DescriptionJob DescriptionSummaryAmerica's leading replacement window company, Window World, is looking for a Customer Service Representative to join our headquarters in Baton Rouge, LA. In this position, you'll be responsible for ensuring best-in-class customer experience by assisting customers with products and services-related questions and...


  • Baton Rouge, United States U-Haul Full time

    Location: 13151 Florida Blvd, Baton Rouge, Louisiana 70815 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Baton Rouge, United States Flexicrew Technical Services (FTS) Full time

    Job DescriptionJob DescriptionCustomer Service Representative (CSR)Overview: Baton Rouge, LA: Flexicrew Technical Services (FTS) is seeking a dynamic and tech-savvy Customer Service Representative (CSR) to join our client’s fast-paced office environment.  As a CSR, you will primarily focus on answering customer tickets with a strong emphasis on technical...


  • Baton Rouge, United States AWC Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001109 Showing 1 location **Job Details** **Description** Our 450 employee owners love being the go to experts for Industrial Control Systems, striving always to out-know, out-care and out-service all rivals. We build communities of passionate local...


  • Baton Rouge, United States Ferguson Enterprises Full time

    Receive inbound phone calls and dispatch calls to the appropriate department. Resolve customer problems and refers problems to appropriate department when appropriate. Perform other routine administrative activities per the organizations established Customer Service Representative, Customer Service, Concierge, Representative, Retail


  • Baton Rouge, United States David's Bridal Full time

    BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Get Paid Early! *Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find...


  • Baton Rouge, United States Premier Health Consultants Full time

    Job Type Full-time Description The Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patient's customer services encounter are met, regardless of age or gender, on a continuing basis by performing the duties outlined below. The CSR position is extremely important as...


  • Baton Rouge, United States Waste Pro Full time

    Waste Pro - 1774 N. Flannery Road [Customer Service Representative] As a Customer Service Representative at Waste Pro, you'll: Answer incoming calls; Assist existing commercial and residential customers in resolving issues; Provide service quotes for new customers; Establish customer accounts by negotiating and documenting service type, pricing, billing, and...


  • Baton Rouge, United States UniFirst Full time

    UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on the job training. What you'll be doing: Assist...


  • Baton Rouge, United States Linking Minds Full time

    Are you ready to make a difference in your community? If your answer is ABSOLUTELY YES!!! Then Linking Minds is the right career choice for you! Linking Minds is a rapidly growing team of professional fundraisers looking for motivated, top-notch Customer Service Representatives to join our team immediately. Responsibilities: Assist in the development and...


  • BATON ROUGE, United States UniFirst Full time

    UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on the job training. What you'll be doing: Assist...


  • Baton Rouge, United States Domino's Full time

    Job DescriptionJob DescriptionCustomer Service Representative/ Team MemberHiring ImmediatelyJob details for Customer Service RepresentativeGreenwell Springs Rd/Plank RdSalary for Customer Service Representative$9.00 an hourJob Type for Customer Service RepresentativePart-timeBenefitsPulled from the full job descriptionPay:$9.00 per hourFull Job...

  • Promotional Events

    4 days ago


    Baton Rouge, United States Linking Minds Full time

    NOW HIRING ENTRY-LEVEL ASSOCIATES APPLICANTS MUST BE LOCAL TO THE BATON ROUGE AREA AND ABLE TO START FULL-TIME IMMEDIATELY Linking Minds is actively seeking a motivated Promotional Events & Customer Service Representative to work on ground breaking marketing and sales campaigns in the local region. Our firm was founded by ambitious people looking to...


  • Baton Rouge, United States Patient Plus Urgent Care Full time

    Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding services provided at the offices. Perform administrative duties using specific knowledge of medical terminology and practice, Customer Service Representative, Medical, Customer Service, Representative, Retail, Healthcare