Access/Shared Services Engineer/Program Manager

3 weeks ago

Charlotte, United States ICONMA Full time
Description:
Must haves:
  • Ribbon Client
  • Intrado E911
  • SecureLogix
Preferred skills/experience
  • Network Routing/Switching
  • Carrier/Transport
  • Program Management
Key responsibilities:
  • Provide program guidance and develop program timelines from an engineering point of view in partnership with our program management office
  • Develop ROM/SOW quotes for projects for equipment placement and licensing
  • Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests.
  • Directly support business initiated projects.
  • Direct and communicate with leadership on status of programs and open issues.
  • Provide local software and hardware support requiring complex integrated configurations in the areas of; Ribbon Client (9k, 7k, 2k), SecureLogix, Intrado E911, SIP and Session Management, LAN/WAN, VoIP, Toll Free Engineering, with integrations to products such as Avaya, Cisco, and Genesys.
  • Complete SIT testing, document results, develop and write scripts, MOP and low level designs for implementation and configuration of Ribbon Client, SecureLogix, Intrado E911 and associated integrations.
  • Strong knowledge of session border controllers; Ribbon 7k Session Border Controller and SIP/TDM Trunking.
  • Knowledge of SIP, RTP/RTCP, ISDN, H.323, H248, MGCP, codecs is required.
  • Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.
  • Experience in program communication and program management
  • Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.
  • Communication skills a must, powerpoint, visio, structured program updates
  • Must be highly motivated and a self-directed individual.
  • Experience with configuration and support experience in a complex multi-layered network environment.
  • Participate in cross-functional teams and ability to work effectively in a geographically dispersed team.
  • Experience working under tight deadlines and high pressure environment.
  • Technical Competencies
  • 10+ Years telecommunications experience.
  • Strong knowledge of session border controllers; Ribbon 7k Session Border Controller and SIP/TDM Trunking.
  • Knowledge of SIP, RTP/RTCP, ISDN, H.323, H248, MGCP, codecs is required.
  • Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.
  • Knowledge of LAN/WAN communications, switches and routers.
  • Extensive PBX/ACD experience, working knowledge of CTI, IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
  • Excellent troubleshooting and analytical skills.
  • Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations.
  • 10+ Years telecommunications experience
  • 3-5 years of experience in LAN/WAN networking
  • BA or BS in Telecommunications, Data Communications or Computer Science


As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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