Warranty Clerk

3 weeks ago

Glen Burnie, United States Bob Bell Ford Hyundai Full time
Bob Bell Ford is looking for a Warranty Clerk/Administrator for our busy Service Center
Experience is a plus

Salary commensurate with experience.

If you are looking for an opportunity to work for a fast growing, family-owned dealership, Bob Bell Automotive Group is for you

Responsibilities
  • Processes all warranty repair orders and submit claims to the manufacturer on a timely basis.
  • Maintains warranty receivables schedule.
  • Work closely and effectively with the team of technicians, service writers, and supervisors.
  • Communicate with Service Advisors to define the scope of a warranty claim.
  • Inspect all warranty paperwork to ensure proper documentation and to verify criteria.
  • Reconcile all warranty receivables and work with the accounting department to obtain payments.
  • Keep track of all services and customer records as required by the manufacturer.
  • Stays abreast of all factory recalls, announcements, and procedure.
  • Stays up to date on all manufacturing warranty training.
  • Understands manufacturer's warranty and policy manual.
  • Reviews warranty dashboard on a daily/weekly basis.
  • Stays up to date on all prior approval limits/programs.
  • Pull daily claim report for review of paid claims.
  • Submit all requested documentation to manufacture when requested.
  • Input all applicable labor operation codes, failure codes, condition codes and all other administrative data required on repair orders.
  • Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
  • Review all returned/rejected warranty claims and prepare the repair orders for immediate resubmission.
  • Maintain all records of claims submitted, returned/rejected, paid and their current status.
  • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers immediately.
Qualifications
  • Warranty experience required, Preferably Ford Experience
  • Attention to detail
  • Ability to work well with others and be part of a team
  • Proficiency Microsoft Office, CDK
  • General accounting knowledge preferred
  • Valid driver's license and clean driving record
Benefits
  • Medical and Prescription Drug Plans
  • Health Savings Account (HSA) Eligibility
  • Wellness Program
  • CareFirst Video Visit Eligibility (see a doctor 24/7/365)
  • Dental and Vision Plans
  • 401K
  • Disability and Life Insurance
  • We have 6 dealerships in the greater Baltimore, Maryland area
  • Employee Car Purchase Program
  • Career Progression
  • Great Company Culture


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.