HVAC Technical Support Specialist

4 weeks ago

Neenah, United States Auer Steel & Heating Supply Full time

This is your opportunity to join Auer team Auer Steel & Heating Supply Co. is a wholesale distributor of HVAC equipment and supplies. Known for our customer service and quality products, Auer Steel has been operating since 1940.WHY JOIN AUER STEEL?Competitive Pay Based on ExperienceComprehensive Benefits Package for Full-time EmployeesFlexible Work Schedules - Summer Flex Hours, First Shift, No WeekendsPaid Time Off - Sick, Vacation, Personal, Jury Duty & HolidaysWellness Challenges, Incentives, and CoachingRetirement Plan Options w/ a Company MatchAND SO MUCH MOREWe are currently hiring a Technical Support Specialist to work out of one of our locations in Plymouth, MN, Neenah, WI, Milwaukee, WI, Madison, WI, OR Fargo, ND. This position is responsible for providing post sale customer support for the heating and cooling equipment that we sell. WHAT DOES THIS POSITION DO?Provide basic troubleshooting and installation assistance of HVAC/R equipment.Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.Provide technical documentation to contractors, engineers and other personnel.Document call information in the event additional follow-up is required.Conduct training classes on basic installation and troubleshooting techniques.WHAT IS REQUIRED?A positive attitude, a desire to help others and a demeanor that is not easily rattled under pressure.Exceptional communication and presentation skillsBasic Computer Skills, Microsoft WindowsA desire to learn everything there is to know about assigned products.Resourcefulness and vision3+ years of experience in the installation and service of HVAC/R equipmentStrong written communication and customer service skillsAt Auer Steel, our people are truly the company's biggest asset. As a team, we strive to live out our original mission statement - "Auer aim is to give you products so good, with service so dependable, at prices so reasonable, with a spirit so friendly, you will desire to have us serve you."Auer Steel & Heating Supply Company is an Equal Opportunity Employer dedicated to promoting a culturally diverse workforce.

  • HVAC Technical Support Specialist

    1 month ago

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    This is your opportunity to join Auer team! Auer Steel & Heating Supply Co. is a wholesale distributor of HVAC equipment and supplies. Known for our customer service and quality products, Auer Steel has been operating since 1940. WHY JOIN AUER STEEL? * Competitive Pay Based on Experience * Comprehensive Benefits Package for Full-time Employees * Flexible...

  • HVAC Technical Support Specialist

    1 week ago

    Neenah, United States Auer Steel & Heating Supply Full time

    This is your opportunity to join Auer team! Auer Steel & Heating Supply Co. is a wholesale distributor of HVAC equipment and supplies. Known for our customer service and quality products, Auer Steel has been operating since 1940. WHY JOIN AUER STEEL? * Competitive Pay Based on Experience * Comprehensive Benefits Package for Full-time Employees * Flexible...

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