Business Analyst

Location Brookfield Chicago - 350 N Orleans Street, Suite 300 Business At Brookfield Properties, we believe retail should be anything but typical. It’s why we’re integrating shopping, dining, entertainment, and more to reimagine retail experiences everywhere. Because for us, retail isn’t just about managing properties or redeveloping malls. It’s about creating inspiring spaces that draw consumers in. It’s about helping our tenants build their brand in a big way. It’s about contributing to our communities. And, more than anything, it’s about bringing people together. If you’re ready to be a part of our team, we encourage you to apply. Job Description Brookfield Properties has an immediate need for a Business Analyst at our corporate office in Chicago, Illinois At Brookfield Properties, the foundation of our success is firmly rooted in our people. Our company is comprised of experts across a range of specialties who share a goal of ensuring our properties are continuously evolving to meet the needs of our communities and stakeholders. To meet this goal, we hire visionary, entrepreneurial talent who help us innovate and enhance our business. We build collaborative teams who value integrity, creativity and diversity. Our teams operate an iconic portfolio of irreplaceable properties within the world’s most dynamic markets. As one of the largest real estate services companies, we provide management and development expertise exclusively for properties owned by Brookfield Asset Management. Our retail group operates destination, standalone retail real estate globally, including over 150 malls in the United States. Our regional shopping centers create a sense of place in the heart of the communities in which we do business: offering retail, lifestyle, dining and entertainment options. Experience and Expertise We are looking for a Business Analyst with a demonstrated background in IT infrastructure, particularly in the realm of building technologies such as networking, tenant internet services, Energy Management Systems (EMS), and/or property-focused IoT solutions. The ideal candidate will bring a strong analytical mindset and a proven track record of coordinating and delivering small to large-scale projects. This role requires the ability to navigate and align the diverse needs of stakeholders across various properties, ensuring that our IT infrastructure projects are not only well-planned but also seamlessly integrated into our broader IT objectives. In addition to technical prowess, the successful candidate will own the change management process, utilizing thoughtful communication and established processes to facilitate smooth transitions and garner stakeholder buy-in. This critical role will enhance operational efficiency and technological advancement in our mall assets, contributing significantly to the overall success of our properties. Overall, we seek qualities that display our company’s core values which are Humility, Attitude, Do the Right Thing, Together and Own it. Key Responsibilities + Lead the design and contribute to the implementation of property-focused technology projects, from initial concept through to successful deployment, ensuring alignment with business goals and property management needs. + Develop comprehensive project plans, including timelines, budgets, and resource allocations, to guide and track the progress of infrastructure break/fix efforts, full projects, and other initiatives. + Work with the executive business partners and peers to elicit, analyze, and document business requirements. + Manage the change management process, communicating effectively with diverse stakeholder groups across different properties to ensure understanding and support for technology change. + Facilitate regular project meetings and reporting, providing clear updates on project status, challenges, and achievements to senior management and relevant stakeholders. + Analyze existing infrastructure and systems to identify areas for improvement, focusing on scalability, efficiency, and integration with property management functions. + Be a key contributor to continuous improvement of processes, standards, and guidelines for effective and efficient realization of new technologies and systems within the organization. + Partner with the service desk and networking teams to analyze support tickets, make process improvements, and expand upon existing Knowledge Training Articles. + Maintain productive relationships with mall management teams and corporate property management teams. + Champion the adoption of new technologies and systems within the organization, providing training and support to ensure smooth integration and ongoing operational success. + Collaborate with internal and external teams to ensure that proposed technology solutions are robust, reliable, and aligned with industry best practices. + Collaborate with the Product/Program Managers to ensure vendor services meet performance metrics and SLAs, evaluating vendor performance to align with company expectations and operational needs. + Ensure compliance with legal, regulatory, and company standards and policies, maintaining a focus on security, data protection, and risk management in all assigned activities. Qualifications + Bachelor’s degree in information technology, Computer Science, Business Administration, or related field preferred; professional certifications are advantageous but not required. + 3-5 years of experience in business analysis with a focus on IT infrastructure projects, such as networking, servers/storage, EMS, BMS, physical security, and/or other related property technologies. + Experience in managing small to large-scale projects and collaborating with diverse stakeholder groups. + Proven background in vendor management, monitoring SLAs, and evaluating vendor performance. + Proficient in project management software (e.g., Jira) and business process mapping tools. + Knowledgeable in data analysis and reporting tools (e.g., Excel, SQL, Power BI, Tableau). + Strong analytical, problem-solving, communication, and interpersonal skills. + Experience creating documentation such as business case documentation or business requirements summaries. + Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing. + Ability to manage multiple priorities and adapt to changing requirements. + Familiar with industry standards and regulations in real estate and property management. + Experienced in change management processes and techniques. + Demonstrates strong desire and ability to work in a team setting and seeks input from mentors. We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted. #BPR At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 800 properties and 350 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.