Night Auditor

3 weeks ago

Pigeon Forge, United States Music Road Resort Full time
Description

Position Responsibilities:
  • All Front Desk Agent responsibilities
    • Provide exceptional customer service to all hotel guests
    • Perform quality assurance requirements for department
    • Communicate pertinent shift information in the digital logbook and records system
    • Pass on pertinent information to the next shift: Group information, current selling strategy, guest follow-ups
    • Schedule wake-up calls
    • Receive and transmit messages
    • Clean and maintain work area
    • Ensure delivery of requested amenities to guest rooms (towels, pillows, etc.)
    • Document all maintenance related requests in Maintenance Request Log/ Work Order Book
    • Key control
    • Complete shift checklist responsibilities
    • Close and balance shift
  • All Reservation Agent responsibilities
    • Use sales techniques to encourage callers to make room reservations
    • Make and confirm reservations
    • Perform administrative functions for guests (faxing, copying, mailing, etc.)
  • Complete a review of the transactions for the day and report all errors
  • Compile and organize all materials for the next shift
Positions Requirements:
  • Flexible schedule
  • Remain highly visible and readily available to guests
  • Able to work independently
  • Good at problem solving