Customer Advocate

2 months ago


West Newton, United States Catchlight Painting Full time

WHO WE ARE LOOKING FOR:Our next star Do you have what it takes to join our band? Stars are people and groups who are the best of the best; they set the standard, are critical thinkers, break the mold and inspire others. At our core, we are individuals who live and work with a passion, cause, and purpose to help people, striving to make the complex simple. What we want you to bring every day:A dedication to above and beyond customer service.Respect and support for teammates, customers, and partner relationships.The motivation for continuous improvement and the goal to be better than yesterday and be better tomorrow.A solution-focused mindset that is rooted in empathy and honesty.WHO YOU ARE:An individual with 1-3 years of customer service experience, who can work effectively in a team environment, strives for continuous improvement. WHAT YOU WILL BE DOING:Providing best in class support to ensure that the client experience exceeds the satisfaction of each client. You will collaborate closely with our Sales and Service teams to provide excellent service delivery and resolve issues on behalf of our clients. As well as general administrative duties and support our General Manager.WHAT WE OFFER YOU: Culture iskind ofa big deal to us We take the employee experience very seriously. We strive to ensure our employees feel fulfilled and purposeful at work, are connected to a collective vision, and are provided with opportunities to be their best. We strongly believe that a primary focus on culture cultivates how we care for our employees, which drives exceptional customer service. We believe in genuine work/life balance. That is why we are a four-day work week company Monday - Thursday.BenefitsHealth InsuranceDental/Vision InsuranceGenerous PTO package401k plan with up to 4% employer matchMaternity/Paternity leaveBereavement leaveOpportunities for training and career advancementQuiet office atmosphere with a snack room and a Nespresso coffee machine.To be considered for this position, please submit an up-to-date resume, and answer the application question "Why do you feel as if you'd be a good fit for our team", or attach a cover-letter detailing why you believe you'd make our team betterCatchlight Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.



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