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Associate Customer Service Representative
2 months ago
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Summary
Center Point Energy is looking for a Associate Customer Service Representative to join our Team, located in Evansville, Indiana.
You will have the ability to: Receive and respond to customer inquiries, complaints or sales/promotional opportunities for CenterPoint customers in a fast paced, high call-volume environment.
Essential Functions
Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution.
Performs direct customer contact through various channels including phone, email and chat.
Completes administrative functions and data entry.
Issues orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets.
Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries, and follows-up on customer accounts.
Solicits customer feedback on service provided and initiates action based on customer feedback. Receives and appropriately prioritizes trouble calls.
Interacts with Competitive Retail providers (CRs) to discuss readings, billing dates, order receipts, etc.
Ensures proper electric and gas permitting is in place by interacting with internal permitting department or other entities as needed.
Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.).
Interacts with other departments to resolve customer inquiries and achieve customer satisfaction. These departments include Transmission and Distribution, Field Activities, Field Services, Revenue Accounting and others when necessary.
Additional Qualifications/Responsibilities
Education Description
Requires a high school diploma or GED.
Experience
Requires a minimum of 1 year customer interaction experience, preferably one year in a high-volume call center environment, with a proven history of professionally and effectively resolving customer concerns.
