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Plumbing Service Manager

4 months ago

Austin, United States Goettl Air Conditioning & Plumbing Full time

Goettl is the total home comfort solution provider, enhancing the quality of life in the communities we serve. Founded in 1939 by Gust and Adam Goettl, their commitment to providing quality and reliable service remains the cornerstone of the company's values to this day. As Sadie Certified® professionals, we specialize in superior air and water purification, HVAC, and plumbing services in Arizona, Nevada, Southern California, and Texas.

Responsibilities:

•Assign calls consistent with the technician's skillset

•Coach technicians daily on the RISE process to ensure they execute lead generation via call by call management

•Hold each direct report accountable to achieving picture perfect installation / iAuditor completion

•Verify and enforce technician's accurate utilization of required digital forms, pictures, paperwork, and field software

•Conduct post call follow-ups for customer satisfaction and re-hash any lost revenue potential

•Train and provide coaching for all technicians to ensure they meet or exceed their budgeted KPIs

•Provide ongoing performance reviews for all technicians

•Supervise technicians to include coaching, scheduling, setting work priorities, training, evaluating performance, and work standards

•Perform call by call and manages capacity

•Coordinate with dispatch to ensure the correct technician assigned to the appropriate call

•Evaluate staff to determine and develop specific training requirements

•Effectively manages conflict resolution with clients to satisfactory conclusions

•Continuously upgrades the talent of the team and identifies new recruits to onboard

Requirements

  • 2 Years of Management
  • 5 Years of plumbing
  • OSHA 30 (preferred)
  • Texas plumbing license (preferred)
  • General business acumen
  • Performance analysis
  • Exceptional oral and written communications
  • Leadership
  • Drive for results
  • Attention to detail
  • Ability to travel for business when necessary
  • Four years of experience in a technical role or two years as a service or installation manager in the home services industry
  • Exceptional leadership skills to build and train a high-performance team
  • Excellent written and verbal communication skills.
  • Works well under pressure and meets tight deadliness
  • Highly computer literate with capability in email, MS Office and related business and communication tools.
  • Fantastic organizational and time management skills.
  • Strong decision-making and problem- solving skills.
  • Meticulous attention to detail.

Goettl is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Goettl is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Goettl are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Goettl will not tolerate discrimination or harassment based on any of these characteristics. Goettl encourages applicants of all ages.