District Manager
1 month ago
Monro Inc. is a leader in the automotive maintenance and repair services industry. We are the country’s top company-owned automotive repair chain, and our success is driven by employing great people who commit every day to putting our guests first--selling them only what they need and making sure the work performed on their cars is done right the first time, every time.
Founded in 1957 in Rochester, New York, we now have over 1,300 company-owned locations servicing over four million cars each year in the US in 28 eastern and mid-western states. Monro offers our guests a wide range of tire choices and repair services, such as exhaust, brake, suspension, alignment, ride control, tire, battery, electrical, air conditioning, and scheduled maintenance services under several leading brands. We are a publicly traded company and a top performer on the NASDAQ both in our results and our return to our investors.
Job Description
Reporting to the Regional Vice President, the District Manager is responsible for 12 store locations. The primary expectation of the District Manager is to ensure the safety of our teammates and guests while achieving sales and profit budgets for each location they supervise. Other responsibilities include SOX Compliance, labor management, hiring, training, counseling, developing store managers, and retention.
Responsibilities
:
Lead assigned area in overall operations to drive sales and maximize profit via the store managers and teammates.
Support company initiatives to achieve vision, mission, and values to be America’s leading automotive tire-service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires.
Assess skills of store managers, monitor performance, and set performance goals to deliver on company initiatives.
Manage budget and capital expenses to maximize profit potential and drive P&L health within assigned area.
Ensure assigned locations are appropriately staffed with the necessary skills in accordance with company labor management standards and demand to drive sales and profitability.
Engage, train, develop and lead Store Managers through coaching on store operations, phone call execution, sales, product knowledge, and service processes during regular touchpoints with stores.
Conduct and document regularly scheduled store visits which includes tracking action items, maintenance of equipment, appearance standards, labor management and communicating follow-up expectations to the Store Manager and plans for improvement.
Conduct quarterly cycle counts in stores in additional to annual inventories of stores in assigned area.
Ensure all locations are adhering to company policies, including safety, security, and compliance standards throughout assigned area to provide a safe working environment.
Communicate effectively and professionally with Store Support Center teammates, business partners and attend regional and company led meetings as required.
Closely monitor customer satisfaction and resolve customer service concerns as they arise.
Drive strategic partnerships with third parties within the assigned area and train Store Managers on strategic partnership related duties.
Develop others including yourself and improve teammate retention.
Conduct regularly scheduled store meetings with direct reports to recognize accomplishments and communicate company directives.
Maintain knowledge of local market competitors, automotive industry, and new developments.
Complete all Monro required training with the guidelines and timing provided.
Perform other duties as assigned.
Qualifications
Qualifications:
High school or equivalent is required.
Bachelor’s degree in business or related field is preferred.
Minimum of 3-5 years of a single unit, multi-unit and/or area to include P&L management.
Minimum of 3-5 years as a hiring manager to include recruiting, hiring, and promoting people.
Must have a valid driver’s license and have a satisfactory Motor Vehicle Report (MVR).
Profile Summary:
Ability to develop rapport and trust with direct reports, peers, and leadership.
Ability to embrace, lead and champion organizational change.
Oversees the performance of multiple Store Managers in up to twenty retail locations.
Supports initiatives to achieve company’s vision, mission, and values to be America’s leading auto service and tire center.
Pro-active, process driven, with a strong focus on safety, sales, performance goals, phone call conversions, and customer count.
Ability to plan, visit each store regularly, and facilitate regularly scheduled meetings with direct reports.
Possesses strong people skills to effectively communicate with a wide variety of people assertively and confidently.
Properly recognizes teammates for their achievements and identifies training and developmental opportunities.
Ability to interpret and apply company policies and procedures.
Excellent verbal and written communication skills.
Able to be flexible and adapt to different work groups, work styles, and work environments.
Partners with peers, Store Support Center teammates, and business partners to lead and manage the needs of the assigned area (Human Resources, Marketing, Loss Prevention, Finance, etc.)
Ability to manage P&L and to quantify the impact to metrics and financials.
Ability to develop creative solutions to problem-solving.
Ability to stay organized and multi-task in a professional and efficient manner.
Focuses on details and follows instructions.
Establishes goals and implements plans to achieve.
Delivers on commitments.
Drives strategic partnerships with third party businesses within the area.
Possesses skills in the use of Microsoft suites of office products.
Experience of recruiting, hiring, and promoting teammates as a hiring manager.
Travel:
Daily, mostly local travel.
Applicant should live within or within reasonable distance of the assigned area.
Occasional overnight stays.
Additional Information
Four-week onboarding and training program
Performance based incentives
Paid vacation and holidays
401k
Healthcare, Vision, and Dental for Full time teammates
Company provided vehicle
Cell phone stipend
Your next Destination
At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammatesreceive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard torace, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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