Supervisor, iCare

4 weeks ago

Clearwater, United States Lincare Holdings Full time
Job Description

The Supervisor of the iCare team will be responsible for handling questions, complaints, or suggests about Companyservices or products, providing oversight of Patient Advocate Representatives.

  • Responsible for answeringphones, reporting, and analyzing customers' information and needs.
  • supports field personnel,referral sources, and customers with their needs
  • Primary contact for all customer experience reporting and complaint handling activities related to Companyservices or products
  • independent receive, document, investigat, and coordinate responses on complaints
  • Ensures timely investigation of and response to complaints
  • Initiates and participates in investigations and corrective action arising from customer complaints
  • Maintainscurrent and complete complaint files
  • Responsible for oversight of the Patient Advocate Representative team
Qualifications

Education
  • High School Diploma or GED required
Word Experience
  • One to three months related experience or equivalent combination ofeducation and experience required
Knowledge, Skills and Abilities
  • read and comprehend simple instructions, short correspondence, and memos
  • write simple correspondence
  • effectively present information in one-on-one and small group situations to customers,
    clients, and other employees of the organization
  • add, subtract, multiply, and divide in all units of measure, using whole numbers, common
    fractions, and decimals
  • compute rate, ratio, and percent and draw/interpret bar graphs
  • apply common sense understanding to carry out instructions furnished in written, oral, or
    diagram form
  • Must be able to exercise judgment within generally defined practices and policies in selectingmethods and techniques for obtaining solutions