ServiceDesk Engineer
3 weeks ago
Dublin, United States
Diverse Lynx
Full time
Job Title: ServiceDesk Engineer Location: Dublin, California - USA
Duration: Long Term Contract
Required skills:
5+ years of experience working on a ServiceDesk
2 years of experience troubleshooting Office 365 Productivity Suite, Intune & JAMF
Bachelors degree, technical certificate or equivalent work experience
Strong understanding of ITIL Foundations and prior administration of Service Now
Expertise with MS Windows and Mac OS Operating Systems
Excellent technical documentation skills are a must
Strong analytical, troubleshooting, and problem-solving skills
Must be a quick learner with exceptional communication skills
Perform inventory management for all hardware
Job Responsibilities:
Desktop Support (Windows / Mac) Providing hardware, software, network, and endpoint security tool support (CrowdStrike, Beyond Trust, etc.) for Windows and Mac devices
Ticket Management / Escalations (Incident & Request) Provide global Service Desk queue management expertise, leveraging strong ITSM process knowledge.
D and Exchange Provisioning Maintains users, groups, and DLs
File & Print Management Provisioning and troubleshooting
Hardware and Software Deployment Desktop and laptop imaging and software deployment.
Mobile Device Support Managing Apple, Android, and other mobile devices
Endpoint Systems - Management of modern workplace management tools (O365, Intune, JAMF)
IT Solutions - Recommending and implementing new solutions to improve Service Desk environment through Self Service and automation.
Extra dose of awesome if you have...
ITIL Certification
IT Security Awareness HIPAA, FedRAMP, SOC II
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
