Regional Patient Experience Manager

4 weeks ago

Ocala, United States AdventHealth Full time

**All the benefits and perks you need for you and your family:**

- Benefits from Day One

- Paid Days Off from Day One

- Student Loan Repayment Program

- Career Development

- Whole Person Wellbeing Resources

**Our promise to you:**

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule:** Full Time

**Shift** : Days

**Location:** 1500 SW 1 st Ave Ocala, Florida 34471

**The community youll be caring for:** _AdventHealth Ocala_

Horse Capital of the World Home to the World Equestrian Center

Affordable cost of living

Destination for outdoor enthusiast (golf, kayaking, horseback riding, nature trails)

Vibrant downtown area with award winning establishments

Family friendly with many parks and recreations

Driving distance to Gainesville, St. Augustine, Orlando, Tampa, Sarasota

Part of the community since 1898, providing healthcare to Marion County for over 120 years

AdventHealth Hospital Ocala offers a broad spectrum of services, with programs that are nationally recognized and accredited

Spectacular springs throughout the county

**The role youll contribute:**

The Regional Patient Experience Manager is responsible for directly managing the operations and improvement program of AHS Patient Experience in the West Florida Division, with assignment to a specific campus or multiple campuses. Working with AHS Patient Experience and Campus Leadership, the manager develops and implements strategic best practices in the most effective manner across the region. This role provides senior level consulting and coaching to executives, middle and front line leaders in the best practices for patient experience, requiring solid knowledge of functional best practices and critical thinking related to how to best influence the field in process improvement. Additionally, this position leads or participates in the planning of regional and major system events including conferences and strategic forums. As a leader in implementing improvements in patient experience, this role requires a strong working knowledge of effective reporting and interpretation of survey results, along with an understanding of statistical concepts. This role works with the AHS headquarters to manage the site visit program for assigned campus(es), leveraging Press Ganey Advisor resources to provide appropriate education. This position serves as a change agent for Adventist Health System and requires strong experience in process improvement, along with a proven track record of leading others in the improvement of patient experience.

**The value youll bring to the team:**

Working with other campus based managers, manages the patient experience program for the West Florida region, demonstrating strategic planning capabilities and negotiation skills.

Works closely with executive leaders at assigned campus to ensure that we are most effectively meeting the needs of each facility and regional progress as a whole, while creatively leveraging limited resources.

Consults with senior leadership at assigned campus(es), and mentors leaders, physicians and staff at all levels in best practices for patient and family experience.

Collaborates with executives and leaders in the field to create and oversee unit/department level action plans to drive improvement at assigned campus(es).

Develops strategic recommendations for curriculum necessary to support patient experience improvement initiatives in the field across the continuum of care, including innovative approaches for delivery.

Qualifications

**The expertise and experiences youll need to succeed** **:**

Bachelors degree in nursing

Minimum of five (5) years of healthcare related experience

2 years leadership experience

5 years of experience as an RN

Demonstrated history of leading strong improvement results in patient experience

Masters degree in healthcare or business related field preferred

RN License required

Lean or Six Sigma certification preferred

Certified Patient Experience Professional preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Patient Experience

**Organization:** AdventHealth Ocala

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 24000212

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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