Operations Supervisor Retail Operations

1 week ago

Atlanta, United States Legends International Full time

** Operations Supervisor Retail Operations**

**Job Category****:** Retail **Requisition Number****:** MERCH005861 Showing 1 location **Job Details**

**Description**

**LEGENDS**

Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.

**THE ATTRACTION**

Illuminarium Experiences is a digitally delivered, global experiential entertainment brand. Illuminarium creates, produces, markets, and manages immersive entertainment spectacles that are presented in custom-designed venues called Illuminariums. What museums are to art, cinemas to movies and concert halls to music, Illuminariums are to experiential entertainment. With venues of approximately 25,000 square feet and 20+ foot high ceilings, Illuminarium finds existing real estate and then custom designs the interiors, installing state of the art projection and sound systems. The result: Illuminariums become reprogrammable immersive theaters that surround visitors in a sensory space of 360x360 sight, sound and scale unlike any other.

**THE ROLE**

As an Operations Supervisor at Illuminarium Atlanta, you are responsible for delivering the ultimate experience for our guest. The Operations Supervisor primarily supports and ensures the smooth operation of the Retail Shop, but also provides support when needed to the other areas of the attraction, including the Illuminariums and Box Office. Key focal points of the role include service delivery, safety management, sales tracking, inventory management, and cash handling supervision. This is a hands-on, leadership role which engages directly with the wider team and guests. At Illuminarium, we strive to democratize experiences and thus our Team Members need to be alert and observant, making every guest feel acknowledged and taken care of.

ESSENTIAL FUNCTIONS

**Key Tasks:**

* Ensure all Attraction and Retail Operations are executed according to the Standard Operating Procedures

* Supervise assigned personnel, evaluate performance, and develop each Team Member to his/her potential

* Support, manage and innovate Retail Operations to maximize guest engagement and sales.

* Ensure proper cash handling procedures are in effect at all times and audit change safe regularly.

* Communicate with team on new promotions, products, prices or other changes to the retail operation.

* Support, manage and innovate guest service standards, guest engagement levels, and safety standards

* Coordinate with management to continuously drive sales programs, service & safety programs

* Oversee inventory management & communicate with buyers and management on items that need replenishing.

* Provide continuous leadership to Team Members on sales tactics, guest service goals, and safety standards; address any and all issues and document when needed.

* Provide support on the floor daily and assist with any guest concerns, queries, or complaints.

* Manage performance of team members by preparing and communicating goals. Communicate progress/ opportunities for improvement to provide effective feedback.

* Create barcodes, labels, and security tags for products

* Coordinate with management on retail shop hours of operation and staffing requirements

* Maintain product and service quality standards and anticipate guest needs/concerns

* Perform other related duties and responsibilities as required to assist with the operation of the attraction.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* All applicants must be at least 21 years of age

* High school diploma or equivalent required; Associate Degree or higher preferred.

* Minimum of two years experience in a retail based location required; experience in an attraction, museum or visitor center strongly preferred

* Demonstrates an inspirational attitude that contributes to a positive team environment

* Ability to build and maintain effective working relationships with Team Members along with willingness to set and maintain high standards of performance. Ability to learn and adapt quickly in a fast-paced team environment

* Skilled in operating personal computers, POS systems, and various software packages including MS office

* Strong interpersonal and communication skills

* Energetic, self-motivated, welcoming demeanor, and excellent guest services skills required

* Ability to operate independently and with discretion and work effectively under pressure

* Ability to maintain reliable and consistent attendance and punctuality

* Ability to walk and stand for extended periods of time; transfer between indoor and outdoor operations, must be able to handle, feel and reach, climb, balance, stoop, kneel and crouch

* Ability to lift and carry items weighing 10-40 pounds regularly, occasionally 50 pounds

* Must be flexible to work extended hours including late nights, weekends and holidays

* Must have full schedule availability 7-days a week.

* Must be able to communicate effectively with colleagues, guests, and management

* Practice safe work habits, follow all safety policies and procedures and regulations including but not limited to Legends COVID Preparedness Plan and Standard Operating Procedures, complete company-wide safety training and any additional job specific safety training.

* Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.

* Report all safety incidents (injuries and illnesses) into the companys risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

  • Operations Talent Program Usa

    3 weeks ago

    Atlanta, United States Operations OO Full time

    **Who are we?** **What is the Operations Talent Program?** The Operations Talent Program (OTP) is a graduate program designed for brilliant new graduates to accelerate their growth toward dynamic career opportunities within Essilor Luxottica’s Global Operations. The program is held in different Operations Hubs: France (Cretéil, southeast of Paris),...

  • Operations Talent Program Usa

    4 days ago

    Atlanta, Georgia, United States Operations OO Full time

    Who are we?What is the Operations Talent Program?The Operations Talent Program (OTP) is a graduate program designed for brilliant new graduates to accelerate their growth toward dynamic career opportunities within Essilor Luxottica's Global Operations.The program is held in different Operations Hubs: France (Cretéil, southeast of Paris), Italy (Agordo), USA...

  • Retail Specialty Supervisor

    4 weeks ago

    Atlanta, United States Airport Retail Management Full time

    Job DescriptionJob Description$20.50/hour FT position plus Quarterly Management Bonus Work at fun/fast pace busiest Airport at the World, Hartsfield-Jackson Atlanta International Airport!Airport Retail Management is hiring a full-time, hourly, Specialty Retail Supervisor to work at our stores including: Savanna Candy Kitchen, Bijoux Turner, and Spartina. In...

  • Retail Specialty Supervisor

    3 weeks ago

    Atlanta, United States Airport Retail Management Full time

    Job DescriptionJob Description$20.50/hour FT position plus Quarterly Management Bonus Work at fun/fast pace busiest Airport at the World, Hartsfield-Jackson Atlanta International Airport!Airport Retail Management is hiring a full-time, hourly, Specialty Retail Supervisor to work at our stores including: Savanna Candy Kitchen, Bijoux Turner, and Spartina. In...

  • Operations Supervisor

    4 weeks ago

    Atlanta, United States Radial Inc. Full time

    Operations Supervisor At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture...

  • Operations Supervisor

    4 weeks ago

    Atlanta, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we...

  • Retail Floor Supervisor

    4 weeks ago

    Atlanta, United States Hudson Full time

    WE ARE OFFERING A $300 HIRING BONUS FOR JOINING OUR TEAM!  Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.  What we will offer you:  Competitive rate of pay: $18.00 Daily Pay- Get your money as you earn it  Hudson...

  • Retail Floor Supervisor

    3 weeks ago

    Atlanta, United States Hudson Full time

    WE ARE OFFERING A $300 HIRING BONUS FOR JOINING OUR TEAM!  Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.  What we will offer you:  Competitive rate of pay: $18.00 Daily Pay- Get your money as you earn it  Hudson...

  • Operations Supervisor

    4 weeks ago

    Atlanta, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we...

  • Retail Operations Manager

    2 months ago

    Atlanta, United States Sodexo Full time

    Unit Description Working together, supporting your team, reaching for the best in a high-volume, high paced environment is second nature to you. Sodexo  is seeking a  Retail Operations Manager  at  Grady Memorial Hospital  in  Atlanta, GA . Grady- frequently referred to as Grady Hospital or simply Grady, is the public hospital for the city...

  • Retail Operations Manager

    3 weeks ago

    Atlanta, United States Sodexo Full time

    Unit Description Working together, supporting your team, reaching for the best in a high-volume, high paced environment is second nature to you. Sodexo  is seeking a  Retail Operations Manager  at  Grady Memorial Hospital  in  Atlanta, GA . Grady- frequently referred to as Grady Hospital or simply Grady, is the public hospital for the city...

  • Operations Supervisor

    1 month ago

    Atlanta, United States Christian Dior FR Full time

    JOB DESCRIPTION: Operations Supervisor REPORTS TO: Boutique Manager / Operations Manager Job purpose Working with the Boutique Management, the Operations Supervisor is responsible for the day-to-day management of the non-selling functions of the Boutique. Responsibilities include supervising shipping and receiving, after sales, inventory control, loss...

  • Operations Supervisor

    1 month ago

    Atlanta, United States LVMH Full time

    Poste JOB DESCRIPTION: Operations Supervisor REPORTS TO: Boutique Manager / Operations Manager Job purpose Working with the Boutique Management, the Operations Supervisor is responsible for the day-to-day management of the non-selling functions of the Boutique. Responsibilities include supervising shipping and receiving, after sales, inventory control, loss...

  • Strategic Account Manager

    6 days ago

    Atlanta, United States Valvoline Global Operations Full time

    Overview: **Why Valvoline Global Operations?** Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of...

  • Operations Supervisor

    3 weeks ago

    Atlanta, United States Christian Dior FR Full time

    JOB DESCRIPTION: Operations Supervisor REPORTS TO: Boutique Manager / Operations Manager Job purpose Working with the Boutique Management, the Operations Supervisor is responsible for the day-to-day management of the non-selling functions of the Boutique. Responsibilities include supervising shipping and receiving, after sales, inventory control, loss...

  • Operations Supervisor

    1 week ago

    Atlanta, United States LVMH Full time

    Poste JOB DESCRIPTION: Operations Supervisor REPORTS TO: Boutique Manager / Operations Manager Job purpose Working with the Boutique Management, the Operations Supervisor is responsible for the day-to-day management of the non-selling functions of the Boutique. Responsibilities include supervising shipping and receiving, after sales, inventory control,...

  • Supervisor, Operations

    2 weeks ago

    Atlanta, United States Encompass Digital Media Full time

    Supervisor, Operations Location: Atlanta, GA Position Type: Full-time, Non-Exempt Encompass is a global technology services company focused on supporting broadcast, cable and digital leaders. We design, implement and operate reliable video solutions that capture, process and deliver our clients' video content from any source, in any format, to any...

  • Retail Operations Specialist

    3 weeks ago

    Atlanta, United States RELIANCE WORLDWIDE Full time

    Job DescriptionJob DescriptionReliance Worldwide CorporationPosition: Retail Operations SpecialistCompany DescriptionPlumbing Matters. We make it better.Our innovative products, built on a tradition of excellence, serve markets across plumbing, heating and construction to make our customers’ lives easier, while sustainably delivering unrivalled returns. We...

  • Supervisor Operations

    5 days ago

    Atlanta, Georgia, United States BCD Travel Full time

    Supervisor Operations Date:May 3, 2024 Location:US, Virtual, NOAMYour ideas can drive the future of corporate travel. Join BCD and challenge the status quoWork-life balance does exist: Join the journey at BCDSupervisor Operations (Remote)Full time, USIn this role, you will be responsible for day-to-day management of a travel consultant team, including...

  • Retail Operations Specialist

    7 days ago

    Atlanta, United States Reliance Worldwide Corporation Full time

    Reliance Worldwide CorporationPosition: Retail Operations SpecialistCompany DescriptionPlumbing Matters. We make it better. Our innovative products, built on a tradition of excellence, serve markets across plumbing, heating and construction to make our customers’ lives easier, while sustainably delivering unrivalled returns. We are publicly traded on the...