Community Manager

3 weeks ago

Irvine, United States Colab Space Full time

Community Manager

Job Description

About the Company

Colab Space is a vibrant shared workspace in Orange County. It is a very special place to work. Our culture is people centric, we strive to provide a happy, collaborative and vibrant working environment for entrepreneurs, startups and corporate remote teams.

About the Role

As community manager, you will help the owner to build a vibrant community. We are seeking an individual that has amazing energy and is always happy to be the front face of Colab Space. You will help grow the community with excellent sales and operational skills while providing great member experiences. This role will frequently develop creative contents, moderate online and offline marketing activities to promote our business.

Goals & Objectives

  • Maintenance of 100% occupancy by achieving sales goals
  • Ensuring that the office space is fully operational and processes are running smoothly
  • Maintaining company standards and expectations
  • Build a strong, efficient and collaborative working environment

Duties & Responsibilities

Sales

  • Tour and sell space to new members by articulating Colab Space's value proposition and mission
  • Identify the needs of prospective and existing members and recommend tailored solutions and be responsive to their needs
  • Research prospective members in your sales pipeline and develop tailored sales pitches to meet their needs, ensuring all follow-up and closing requirements are addressed, must cc inbound and outbound emails with Jade
  • Develop and implement lead generation and sales conversion strategies to maintain 100% occupancy
  • Connect with local organizations and attend networking events to promote Colab Space's community and identify potential members
  • Prepare daily and weekly overviews of prospective members for rest of Community Team; share this information during Daily Stand Up and daily sales calls

Community Management & Events

  • Manage all space operations and communicate with market support to ensure highest level of member satisfaction
  • Support the planning and supervision of educational, professional and personal development events based on members needs and requests, assist with set-up and clean-up of events
  • Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security
  • Solve member-related issues to ensure a cohesive community and manage member expectations
  • Generate great Google review & Yelp reviews
  • Meet with members to resolve issues, process member terminations and other issues of complexity

Space Management

  • Make recommendations to ownership on any repairs, maintenance, or updates required in your space
  • Analyze tickets by area to identify and resolve issues presented, i.e. insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc.
  • Set priorities using ticket data and clearly communicate adjustments to team

Personnel Management

  • Train Community Coordinator and part time event staff
  • Make sure processes are being followed and event schedules are covered for

Experience & Requirements

  • Bachelors Degree or equivalent
  • Highly organized and attention to details
  • 3+ years sales experience (ideally in addition to prior events and/or operations experience hospitality or retail with customer service focus)
  • Project management and business operations experience required
  • Event planning experience required
  • Must have strong verbal and written communication skills
  • Social media marketing experience is a plus
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Hardworking

Compensation:

  • Hourly: $25-$30/hr subject to experience and skill level
  • Monthly Sales Bonus
  • Monthly Medical Insurance Allowance
  • Paid Vacation Leaves
  • Fun Company Outings and Team Building Experiences

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