Regional Operations Manager

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Milestone Technologies is looking for a Regional Operations Manager to partner with the client operations management team to produce a best in class service. This role will require the manager to recommend how to improve systems and process to identify areas of service improvement and resourcing utilization.

Your contributions to success include:

• Partnering with our client operations management teams to produce a best-in-class service.
• Recommend how to improve systems and processes to identify areas of service improvement and resourcing utilization.
• Business Intelligence and Analytics: Perform ad-hoc analysis as well as regular business reviews to support decision making; work the client to improve data systems and develop new reporting methods to provide better business visibility.
• People Management: Your role is to lead, motivate, inspire, and encourage your own as well as cross functional teams in different services.
• Project Management: Collaborate on cross-functional operational initiatives. Identify process and systems gaps and partner with Milestone and the Clients operations and Capacity planning teams to drive business results.

Service Management

• Service Level Reporting
• Service Risk Management & Escalation
• Operational Improvement Planning
• Global Operations Manager Collaboration

Program Management

• Data Security and Component Handling best practice
• Operational Health & Safety Program Collaboration
• Process development for delivering services to scope specifications & best practice

Client Relationship Management

• Oversee collection of data, prep and delivery of the Monthly Regional Service Reviews
• Regional contribution on Quarter Business Review presentation prep & delivery
• Weekly engagement with service owners
• Regional relationship Point of Contact
• Partner with Client to gain Service Strategy knowledge & insight

Resource Management

• Quarterly resource forecasting per site per region
• Partner with recruiters on job requisition specifications, candidate qualification specifications
• Partnering with recruiting on open resourcing requirements and ensuring open positions are filled in a timely manner
• Employee On-boarding & Off-boarding responsibilities
• Partner with Training Lead/Specialist regarding newhire and continuous training needs for Region
• Management responsibility for Team Leads
• Collaboration on new/changed HR program development, design and execution
• Career path, training and employee development
• Ensure succession planning for region
• Regular 121's with team members
• Quarterly performance review of team members
• Partner with HR on employee issues

Required Skills:

• HS Diploma or GED
• Minimum 5 years of warehouse, logistics, inventory control or related experience, including 2+ years of leadership/supervisory experience
• Experience in lean management for operations, planning, finance, or consulting
• Project management - proven ability to lead cross-functional projects
• Strong analytical and problem-solving skills with extensive business acumen
• Excellent communication and intercultural skills
• Highly innovative, flexible and self-directed
• People skills - maximizing trusting effective relationships
• Strong written and verbal communication skills
• Strong interpersonal skills and an assertive approach, whilst maintaining your ability to be vocally self-critical.
• A smart way of thinking in order to find innovative approaches for business operations management.
• A business focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically.
• Passionate self-starter, decisive and able to move with speed to implement ideas.

Preferred Skills:

• Bachelor's Degree from an accredited institution
• Multi-site experience leading teams and operations

Estimated Pay Range: The estimated pay range for this position is USD $84,300/Yr. - USD $114,100/Yr. and is an Exempt role.

Benefits: We offer comprehensive benefit options which vary depending on role, location, and employment type. Benefit options may include Medical, Dental, Vision, 401(k), Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Spending Accounts, Parental Leave, Paid Time Off, and Holidays. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.