Hotel Guest Service Associate

2 weeks ago

New Orleans, United States Roomza Full time
Better hotel stays start with better hotel jobs.

Everyone is a Host at Roomza, and every role comes with industry-leading health insurance coverage from Aetna, vision and dental insurance from United Healthcare, maternity & paternity leave, and discounted or free hotel stays.

As a Roomza Host, you will be at the heart of our hotel's operation. You'll have the crucial task of ensuring smooth daily operations, guest satisfaction, and maintaining Roomza's high-quality standards. While focusing on on-site management, you will also have the flexibility to engage in housekeeping activities when required.

Key Responsibilities
  • On-Site Management: Overseeing daily hotel operations, working closely with housekeeping, maintenance, and sales to ensure guest satisfaction and hotel profitability.
  • Guest Service: Providing exceptional and friendly service to guests, handling complaints, providing information, and ensuring overall guest satisfaction.
  • Housekeeping Duties: Daily room inspections and if needed, performing various housekeeping tasks, including room cleaning, linen changing, and restocking amenities.
  • Compliance and Safety: Ensuring a safe environment for guests and team members and compliance with all local and state laws, including OSHA and EEOC regulations.
  • Brand Compliance: Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
  • Team Collaboration: Work with housekeeping, maintenance, and sales to develop goals and operational objectives. Also need to work within current hotel operations team and ensure we have great landlord relationship.

    This role is onsite in the Marginy area of New Orleans. Roomza, Inc. participates in a commuter savings program.

Roomza, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  • Hotel Guest Service Representative

    2 months ago

    New Orleans, United States Q&C Hotel Bar New Orleans Autograph Collection Full time

    Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you...

  • Guest Service Agent

    4 months ago

    New Orleans, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Luxury Hotel Service Associate

    1 month ago

    New York, New York, United States Trump International Hotel & Tower New York Full time

    Experience the Art of Luxury HospitalityAt Trump International Hotel & Tower New York, we provide exceptional service to our discerning guests. As a Luxury Hotel Service Associate, you will be part of a team that redefines the standard of luxury in the heart of Midtown Manhattan.Key Responsibilities:Provide personalized service to guests, ensuring their stay...

  • Guest Service Expert

    3 weeks ago

    New Orleans, United States Marriott Full time

    Marriott Hotels - JobID: 1AF0837B05B79BE117E71DD023F96096 [Front Desk Agent / Concierge] As a Guest Services Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving issues promptly; Maintain a clean and organized lobby area; Coordinate with...

  • Guest Service Expert

    1 week ago

    New Orleans, United States Marriott Full time

    Marriott Hotels - JobID: 379AC3C8F7E19AE0F8A68475C31BB757 [Front Desk Agent / Concierge] As a Guest Services Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving issues promptly; Maintain a clean and organized lobby area; Coordinate with...

  • Guest Service Support Expert

    1 week ago

    New Orleans, United States Marriott Full time

    Marriott Hotels - JobID: 61698930D370C8F89279CB95D2311A70 [Front Desk Agent / Concierge] As a Guest Services Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving issues promptly; Maintain a clean and organized lobby area; Coordinate with...

  • Guest Service Expert

    2 weeks ago

    New Orleans, United States Marriott International, Inc Full time

    Additional InformationLobby LoungeJob Number24200145Job CategoryFood and Beverage & CulinaryLocationNew Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States, 70130VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about putting food on the table that our guests will enjoy...

  • Guest Service Expert

    3 weeks ago

    New Orleans, United States Marriott International, Inc Full time

    Additional InformationRestaurant server, Day shiftJob Number24195378Job CategoryFood and Beverage & CulinaryLocationNew Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States, 70130VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table that our...

  • Guest Service Expert

    2 weeks ago

    New Orleans, United States Marriott International, Inc Full time

    Additional InformationLobby LoungeJob Number24200136Job CategoryFood and Beverage & CulinaryLocationNew Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States, 70130VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about putting food on the table that our guests will enjoy...

  • Guest Services Ambassador

    1 month ago

    New York, New York, United States Kimpton Hotel Full time

    Job SummaryThe Guest Services Agent is a key member of our hotel team, responsible for providing exceptional service to our guests. This role involves registration and check-out, PBX operations, mail and message service, and ensuring a seamless experience for our guests.Key ResponsibilitiesReview arrivals and note special requests, blocking rooms as...

  • Guest Service Expert

    1 week ago

    New Orleans, United States Marriott International Inc Full time

    Additional InformationLobby Lounge Job Number24200136 Job CategoryFood and Beverage & Culinary LocationNew Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States, 70130VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about putting food on the table that our guests will...

  • Guest Service Expert

    2 weeks ago

    New Orleans, United States Marriott International, Inc Full time

    Additional InformationLobby LoungeJob Number24200136Job CategoryFood and Beverage & CulinaryLocationNew Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States, 70130VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about putting food on the table that our guests will enjoy...

  • Guest Service Expert

    2 weeks ago

    New Orleans, United States Marriott International, Inc Full time

    Additional InformationLobby LoungeJob Number24200136Job CategoryFood and Beverage & CulinaryLocationNew Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States, 70130VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about putting food on the table that our guests will enjoy...

  • Guest Service Expert

    2 weeks ago

    New Orleans, United States Marriott International, Inc Full time

    Additional InformationLobby LoungeJob Number24200145Job CategoryFood and Beverage & CulinaryLocationNew Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States, 70130VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about putting food on the table that our guests will enjoy...

  • Guest Service Expert

    2 weeks ago

    New Orleans, United States Marriott International, Inc Full time

    Additional InformationLobby LoungeJob Number24200145Job CategoryFood and Beverage & CulinaryLocationNew Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States, 70130VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about putting food on the table that our guests will enjoy...

  • Guest Service Expert

    1 week ago

    New Orleans, United States Marriott International, Inc Full time

    Additional InformationLobby LoungeJob Number24200136Job CategoryFood and Beverage & CulinaryLocationNew Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States, 70130VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about putting food on the table that our guests will enjoy...

  • Guest Service Expert

    3 weeks ago

    New Orleans, United States Marriott International Inc Full time

    Additional InformationRestaurant server, Day shift Job Number24195378 Job CategoryFood and Beverage & Culinary LocationNew Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States, 70130VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table that...

  • Guest Service Expert

    2 weeks ago

    New Orleans, United States Marriott International, Inc Full time

    Additional InformationLobby LoungeJob Number24200136Job CategoryFood and Beverage & CulinaryLocationNew Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States, 70130VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about putting food on the table that our guests will enjoy...

  • Guest Service Expert

    2 weeks ago

    New Orleans, United States Marriott International Inc Full time

    Additional InformationLobby Lounge Job Number24200136 Job CategoryFood and Beverage & Culinary LocationNew Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States, 70130VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will...

  • Guest Service Expert

    5 days ago

    New Orleans, United States Marriott International Inc Full time

    Additional InformationLobby Lounge Job Number24200145 Job CategoryFood and Beverage & Culinary LocationNew Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States, 70130VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about putting food on the table that our guests will...