Customer Service Representative

5 days ago


Plano, United States Fairway Lawns Full time

Inside Sales Representative Summary Fairway Lawns is seeking an innovative, driven, and highly motivated candidate with strong attention to detail and self-organization. The Inside Sales Representative is responsible for growing business through outbound, inbound and digital leads. The Sales Representative will be responsible for converting leads to sales, upselling and being an overall advocate for the customer. Job Duties and Responsibilities Close sales with qualified leads to generate new business with a focus on meeting the customer's needs Source new sales opportunities through inbound lead follow-up and outbound prospecting calls and emails Focus on upselling services to new and existing customers with a focus on exceptional customer service Consult with customers after sales and services to resolve problems, provide ongoing support and answer questions or concerns Use CRM software to maintain a database of current information on new sales opportunities as well as existing customers Benefits Medical, Dental, Vision, and Life Insurance; portion paid by company Paid Vacations Paid Holidays Off 401(K) plan with matching up to 4% A Collaborative Team Environment Inviting/fun environment with music in the office, game room, relaxation room & company events (potluck, quarterly team events, etc.) Flexible availability required with being open to working Saturday & Sunday as needed Black out dates for PTO (March 1st - June 1st) Required Skills, Experience, and Education Residential sales experience preferred Lawncare/Pest Control product knowledge is a plus Proven self-starter with initiative to offer and recommend improvements and services Ability to meet and exceed goals and work in a fast-paced environment Effective and professional verbal and written communication with customers Strong computer and phone skills, including Microsoft Suite, NICE CXone, and RealGreen Closing skills, building relationships, people skills, customer focus, professionalism & motivation for sales Physical Requirements Prolonged periods sitting at a desk and working on a computer, typing Specific abilities required by this job include close and distant vision as well as the ability to hear normal conversation and respond, either verbally or in writing, to accurately convey detail and/or instructions Must be able to lift up to 15 pounds at times PI8031a121ce9a-3153



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