Systems Administrator
3 weeks ago
WingSwept is an award-winningmanaged service provider seeking a Systems Administratorfor our team. We're looking for someone who is technically proficient, has the passion to learn, and genuinely cares about other people: their teammates, other coworkers, and our clients. If that's you, please review the details below and apply today if it seems like a good fit.
The responsibilities of the position may include:
Provide remote and on-site workstation, server, and network support to a growing list of clients
Install, configure and maintain desktop, server, and network appliance equipment
Design and implement various network infrastructure pieces in an SMB environment
Fill various roles as part of a project team to work on various technology-related projects
Manage various backup technologies in order to ensure the integrity of client systems backups
Update knowledge base in order to provide continuity among other company personnel
Communicate ticket status and document updates to clients and technical staff as needed
Provide first level after hours and holiday on-call support on a revolving basis with other staff
Keep information regarding our clients, their data, and other sensitive information confidential
Investigate new technologies for use internally and in client environments
Monitor internal and client services for any possible issues and provide issue resolution
Interact with clients and vendors over the phone and in person in a professional manner
Support InfoSec initiatives and provide technical assistance when required
Provide ticket escalation assistance if and when possible
Minimum requirements:
Each WingSwept employee is expected to adhere to our core values of being Honest, Eager, Accountable, Respectful, and a Team Player.
Must be legally in the US and able to pass a US government background check
High school diploma, at least two years of secondary education preferred
Must have a valid driver license and reliable transportation for travel as far as 75 miles from the office
Must be able to work predominantly from our Garner office
Must be able to work a full-time 40-hour work week, with occasional after-hours support(We're open to part-time for an otherwise exceptional fit.)
Exceptional computer and system administration skills on Microsoft-based clients and servers
Firm understanding of networking fundamentals
Good verbal and written communication skills for interactions with customers on a daily basis
Ability & willingness to operate in a fast-paced and dynamic environment with a calm demeanor and maintaining a win/win attitude
Extra consideration given for any of the following:
Previous experience as a system administrator/engineer or equivalent role
Previous experience with ConnectWise PSA or Datto RMM
Deep and proven knowledge/experience with server and network diagnostics, design, and installation
Expertise with networking topics such as routing, VLANs, QoS, VPN
Expertise with Microsoft Windows Server, MS Exchange, or MS SQL
Expertise with VDI technologies (Citrix XenApp, MS RDS, VMWare View, etc.)
Expertise with virtualization technologies like vSphere and HyperV
Expertise with cloud hosting providers (AWS, Azure, others)
CompTIA Network+, Security+, Microsoft and other industry certifications
Experience with SonicWALL and / or Cisco firewalls and other appliances
Experience with scripting / automation (PowerShell, VBscript, Perl, WSH)
Familiarity with Linux/Unix based operating systems and system administration
Experience with phone wiring and phone switch installation / programming / maintenance
Experience working on project teams or with project management
If this sounds like a good fit for you, please apply today
Equal Opportunity Employer M/F/Disabled/Veteran
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