Banquet Server, Full-Time

2 weeks ago

Montclair, United States Aparium Hotel Group Full time
Position: Banquet Server, Full-Time Location: Montclair, NJ
Job Id: 287 # of Openings: 2 Banquet Server, Full-Time Reports to: Food & Beverage Manager, position is Non-Exempt Payrate: $15.13 per hour plus gratuities WHO WE ARE? Hotels done differently. It's not a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates' pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities of where we operate. The MC Hotel is part of Marriott's Autograph Collection, bringing an authentic experience to the heart of Montclair, New Jersey for the first time in decades. The 159 room, ground-up development opened in 2019. Complete with restaurant, rooftop bar featuring unparalleled views of Manhattan, and curated lobby market, The MC Hotel serves as a central hub for visitors and residents of Montclair, a city known for the arts and creativity. The hotel is managed by Aparium Hotel Group founded in 2011 is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets. WHO YOU ARE? Your past experiences have led you to understand that there is an art + science to the how and what a hospitality operation professional is responsible for. You delight in the smiles you share and the positive experiences that you create. You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it is just natural for you to do so. Above all, it is your mission to spread joy to all you encounter when making their specialty drinks. You are energized through your interactions with people, and there is nothing that gives you more satisfaction thank making our customer smile. THE ROLE The Banquet Server reports to the Banquet Managers and work in a team environment with other F&B professionals, including barbacks, bartenders, servers, dishwashers, cooks, and chefs. It is critical the person in this position possess a background and knowledge in basic service techniques and has a natural ability to manage time. As the Banquet Houseman you will be responsible for creating memorable guest experiences, and not being only an order-taker. All of our service team members are expected to be reliable and responsible. You will arrive changed, polished and mentally ready to work on time. We put an emphasis on treating each other just like we treat our guests, sharing a smile, a helping hand, and a willingness to jump in to assist in any situation. You will also actively develop trusting and transparent relationships with your peers on the service team and other associates of the hotel. WHAT YOU WILL DO
  • Uphold and model the company's principles of People, Place and Character, driving collaboration, intuition and trans-local hospitality
  • Set up and breakdown all banquet events on-site that includes tables, chairs, and any other items requested by the Banquet Manager.
  • Participate in daily line ups and all quarterly staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities.
  • Be accountable for working knowledge of the menus, menu ingredients and what is unavailable for the day; and to serve alcohol safely, responsibly, and legally; and of course, accurately account for all monetary transactions during your shift
  • Serve food and beverage items based upon each guest's specific requests by respecting the health and safety measures procedures to keep you and the guest safe and healthy
  • Ensure your work stating is clean and organized, with the utmost respect for your guests, peers, and equipment; and ensure you demonstrate a sense of urgency for guest request
  • Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state, or local laws
WHAT YOU WILL NEED
  • Passion for the People, Place and Culture of our community, love of Restaurants and Guest Service also required
  • Minimum of one (1) year experience as a Restaurant or Event/Banquet server in either a free-standing or hotel restaurant.
  • TIPS Alcohol service certification and ServeSafe Certificate of Completion, or ability to obtain such within 30 days of hire
  • Must meet local age requirements in order to serve alcohol
  • Available to work a flexible schedule to include nights, weekends and holidays
  • Fluency in English both verbally and non-verbally
  • Banquet servers collect used dishes and utensils from tables and return them to the dishwashing area. They make sure that all dishes and utensils are clean before use.
  • Banquet servers greet guests as they arrive. Providing strong customer service, they check on guests and ensure customer satisfaction. They listen to comments or complaints and respond accordingly
  • Placing tables and chairs, putting up decorations, and preparing serving stations, banquet servers ensure the event is properly set up for guests. They anticipate guests' needs as they arrange the event area.
  • During the event, banquet servers serve food and beverages, taking orders and offering dishes to guests, making sure that there is enough food for everyone.
  • In addition to maintaining cleanliness and sanitation in serving food, banquet servers ensure the area is clean and tidy. They clean up messes and spills during the event, wiping surfaces to keep the area presentable.
Additional Requirements:
  • Continuous standing and walking and negotiating wet tile floor and steps
  • Fine motor coordination is needed to pour beverages, decorate cocktails and folding napkins
  • Ability to roll and/or carry tables and chairs
  • Standing and walking is continuous for 4-5 hours at a time
  • Lifting and carrying 55 lb. tray, crate or box is occasional along with tables and chairs
  • Carrying over shoulder is occasional
  • Hand and elbow movements for polishing glassware, silver, setting up tables, shacking, pouring and mixing drinks
  • Excellent sight and balance needed for negotiating varied floor surfaces
  • Handling lighted candles, and handling hot fluids (coffee and tea)
  • Must be able to work in extreme temperatures like freezers (-10*F) and kitchens (+110*F)
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.

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