DHS Assistant Undersecretary for Shelter Systems

Executive Office of Housing and Livable Communities (EOHLC) Assistant Undersecretary for Shelter Systems Agency: Executive Office of Housing and Livable Communities (EOHLC) Division of Housing Stabilization (DHS). Overview EOHLC is seeking an Assistant Undersecretary for Shelter Systems in the Division of Housing Stabilization. The DHS Assistant Undersecretary for Shelter Systems serves as a senior strategic leader responsible for overseeing the operations, policy development, and performance of the Emergency Assistance (EA) Family Shelter System, as well as family shelter exits, including through the HomeBASE program, and stabilization services. The role shapes and executes strategies that help families transition from homelessness to stable housing. The position reports to the Undersecretary of Housing Stabilization and collaborates with internal and external partners to strengthen program coordination, improve system performance, and enhance the overall quality and accessibility of services. The ideal candidate is a mission-driven, results-oriented leader with experience managing large teams and complex human service or housing systems. They should have strong policy development, program implementation, and interagency collaboration skills, with a commitment to advancing equity and innovation within the Commonwealths housing stabilization system. This is a leadership role for someone who aims to make a lasting impact on ensuring every family in Massachusetts has a safe and stable place to call home. Responsibilities Program Oversight and Implementation: Oversees planning, implementation, and evaluation of housing stabilization programs, including the bridge and rapid tracks of the family shelter program, rapid rehousing, shelter exits, HomeBASE, stabilization, and other housing stabilization services. Develops strategic plans to align services with agency goals. Policy Development and Execution: Collaborates with the Undersecretary of Housing Stabilization, DHS Director of Policy and Implementation, DHS Chief Operating Officer, Assistant Undersecretary of Homelessness Prevention, and other senior leaders to develop and implement policies promoting housing stability. Team Leadership and Management: Supervises and supports two DHS program directors and their teams, ensuring resources, training, and guidance for effective performance. Fosters a collaborative and innovative working environment across DHS. Stakeholder Engagement: Coordinates with EOHLC and other state agencies, local governments, housing authorities, service providers, advocates, and community organizations to align goals and priorities for addressing family homelessness and housing instability. Performance Management: Provides oversight of performance metrics across DHS programs to identify strengths, weaknesses, opportunities, and challenges. Uses data to monitor program effectiveness, inform decision making, and advise policy developments. Works with senior leaders to adjust programs as needed and to improve outcomes. Produces reports and supports communication of progress to senior leadership. DHS Representation: Coordinates with the Undersecretary of Housing Stabilization to represent DHS in forums and meetings, including legislative hearings, public events, media interviews, and community partner events. Communicates the DHS mission, vision, goals, and achievements and advocates for the needs of populations served in shelter. Resource Allocation and Budget Management: Manages program budgets, ensuring resources are allocated effectively to support program goals. Preferred Qualifications Knowledge of public housing programs and resources and/or human services programs with emphasis on homelessness prevention and/or rapid rehousing programs, rental assistance, supportive housing, and/or transitional housing. Proven leadership experience in the public sector with a track record of supervising and managing cross-functional teams. Experience with state and federal programs with complex regulations and policies and ability to develop strategies for effective implementation. Ability to manage multiple tasks through planning, delegation, and communication. Intermediate to advanced proficiency with PowerPoint, Word, Excel, and Outlook. Strong understanding of operational processes and best practices, particularly in contractor support and engagement. Exceptional communication and interpersonal skills to engage with stakeholders at all levels and lead within a matrixed organization. Strategic thinker with the ability to analyze complex issues, develop innovative solutions, and drive results. Leadership experience in state government or other public sector fields is highly desirable. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Experience in program evaluation, performance management, or process improvement initiatives. Additional Information Comments: Please upload resume and cover letter. This position is expected to follow a hybrid model of in-office and remote work as needed. Salary placement is determined by years of experience and education related to the position and HR Division guidelines. For promotions, applicable collective bargaining agreement provisions apply to salary placement. Education, licensure, and certifications will be verified per HR Division Hiring Guidelines. Information provided by the selected candidate is subject to the Massachusetts Public Records Law and may be published on the Commonwealths website. Pre-Offer Process and Minimum Entrance Requirements Pre-offer: A background check will be completed on the recommended candidate as required by HR Division regulations prior to hire. Minimum entrance requirements: Applicants must have at least seven (7) years of full-time or equivalent experience in relevant fields, including at least three (3) years in a managerial capacity. Benefits and Equal Opportunity Comprehensive benefits are provided. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other protected status. We encourage applicants who have the skills needed to thrive to apply. #J-18808-Ljbffr