Customer Support Representative

4 weeks ago

Atlanta, United States CarIQ Full time

**Customer Support Representative**

at The better way for fleets to pay Atlanta, GA Summary

Car IQ is a nimble venture-backed company on a mission to transform the payment industry. Our team of engineers, data scientists, and finance experts have created next-generation technology that enables vehicles to autonomously pay for goods and services without the need for a credit card.

At the core of Car IQ are talented, passionate people. We take great pride in cultivating a collaborative environment where everyone can directly impact product direction while honing current skills and building new capabilities. Come be a part of our team - with great people and leading-edge technology.

What Youll Do

The VP of Credit Operations plays a critical role on the Credit & Finance team supporting and driving revenue opportunities for Car IQ. We are looking for leader in the field of risk management to help build and manage a newly formed team to extend innovative credit products to our customers. You will work closely with our senior management team to ideate products, define credit profiles, and institute processes and procedures for assessing credit worthiness of our customers, servicing loans, and managing the overall risk of the portfolio.

Key Responsibilities :

* Lead our new Car IQ credit product offering, starting with a charge card model and later revolving credit

* Work with Product and Sales to develop new and differentiated credit products for our market and customers.

* Develop models to rate & group customers, and apply risk-based pricing and credit line allocation

* Lead the development and documentation of program guidelines and underwriting and collection policies

* Develop performance monitoring framework to adjust credit line dynamically

* Develop a servicing and collections program

* Help source capital lending partners

* Recruit and hire additional staff and/or vendors to support compliance, collections, monitoring, and reporting needs.

Skills and Experience:

* Bachelors Degree required and MS or MBA strongly preferred

* 10+ years of risk management experience in a lending capacity including roles in credit analysis, fraud prevention, portfolio risk assessment, or other operational roles

* Experience in commercial lending, with an emphasis on small and medium business credit products

* Experience in standing up new credit programs, sourcing capital, and selecting the partners necessary for successful implementation in a lean environment

* Strong cross-functional relationship building with high empathy to understand the needs of other businesses and priorities

* Comfortable in a fast-paced environment, subject to rapid change and innovation

Car IQ has created a payment solution that enables vehicles to transact securely and autonomously with payment networks, banks, and merchants. Car IQs underlying technology is based on a machine identity verification process called Know Your Machine that allows vehicles and IoT devices to connect to payment networks, physical infrastructures, and mobility platforms. We designed Car IQ Pay to serve industry participants including fleet managers, automotive OEMs, car-sharing services, ride-sharing platforms, and commercial fleets.

We believe in building a diverse, equitable, and inclusive company. Our goal is to ensure that Car IQ upholds an inclusive environment where both applicants and employees feel respected and valued. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, and veteran status.

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