Veterinary Service Technician

1 month ago

Idaho Falls, United States Patterson Company LLC Full time

Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.Job SummaryProvides training and intermediate level onsite repair, installation and maintenance on a variety of dental products including networking, computers and software in a Windows environment. Follows manufacturer guidelines relative to the repair of devices. Essential FunctionsTo perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.Inventory Management: Determines parts, supplies or tools needed to complete service requests. Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment. Manages vehicle inventory and restocks as necessary. Returns defective modules, assemblies or parts to the local office and labels itemsVehicle Maintenance: Ensures proper vehicle maintenance guidelines and safe driving habits are followedInstall and/or Repair Dental Equipment: Repairs equipment to meet manufacturer’s specifications. Performs standard system installations and tests the functionality of all components. Determines replacement components necessary for onsite service repairs. Follows specific manufacturer guidelines for repairs as well as all company, OSHA or other agencies’ policies related to asepsis. Completes all required service forms (work order entry, inventory, BRH forms, expense reports and/or purchase card statements, time sheet and equipment-related items). Independently makes assigned customer calls, diagnosing problems to a module or specific component level. Assists in training and mentoring other members of the teamCustomer Relations: Provides technical support after initial installation of equipment, PC software and hardware. Ensures that service commitments are met within standard response times. Conducts site surveys at dental practices to determine the needs of the practice. Trains the office staff on proper operation of the systems installed. Completes cold calls on non-Patterson and non-Advantage customersAdditional functionsIn addition to the essential functions listed above, the incumbent may perform the following additional functions. Independent worker: Needs little to no supervision to complete job-related tasks in the expected timeframe. Stays focused and completes tasks thoroughlyMechanical Aptitude: Has the desire to repair, assemble and disconnect mechanical equipment. Stays current with technical knowledge and best practicesCustomer Service: Supports customer needs through responding in a timely, professional manner. Open and receptive to customer problems. Treats customers in a fair and considerate mannerCommunication: Understands and conveys written and oral information and ideas. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience. Relays any special problems to TechEdge Coordinator following each callInterpersonal Skills: Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult people and situations and deliver negative information in a way that preserves relationshipsProblem Solving Skills: Analyzes a situation, identifies potential solutions, and carefully evaluates potential solutions and their outcomes and takes appropriate action when neededJob QualificationsRequired QualificationsHigh school diploma or equivalentMust maintain a valid driver’s license and good driving record5-9 years prior experience as a dental service technicianCarpentry/plumbing/heating/electricity/electronics related experienceTechnical training in electronics or a related technical fieldAbility to travel in vehicle for several hours in a day with occasional overnight staysPreferred Qualifications Associate degree in a computer-related field or equivalentMicrosoft Certified Systems Engineer (MCSE) certification or MCPExperience in computer repairExperience in category five cablingExperience in TCP/IP networkingWorking ConditionsPhysical DemandsFrequency Requirement100% of shift Standing100% of shift Walking100% of shift Driving100% of shift Lifting and carrying 1-10 pounds100% of shift Lifting and carrying 11-25 pounds40% of shift Lifting and carrying 26-50 pounds60% of shift Lifting and carrying over 50 pounds

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