Customer Care Professional

7 days ago

Cadillac, United States Avon Protection Full time

Purpose of Position:

To support the customer service team in providing single-point-of-contact resolution of all customer facing and sales team requirements, to include all necessary coordination with the operations, service, training, and engineering teams.

Essential duties and/or Functions: (Essential Functions/basic job duties that must be able to be performed with or without reasonable accommodation)

  • Responsible for all aspects of order processing in ERP systems for US and International orders received via mail, email, fax, and telephone.
  • Process quotes, orders and returns.
  • Assess customer requirements and provide basic product and technical assistance for order placement by utilizing catalogs, price lists and sales aids. Coordinate on behalf of the customer to resolve all issues requiring further investigation.
  • Resolve order issues as needed by working independently and with Sales, Manufacturing, and Customer Service Manager.
  • Maintain daily sales order logseports and provide to management.
  • Respond quickly and professionally to customer inquiries pertaining to product questions, order status, pricing, etc.
  • Coordinate business reviews of pending orders with all interested parties.
  • Participate in the management of expected incoming orders against projected production output.
  • Log and drive the resolution of customer concerns.
  • Coordination of test and evaluation equipment activities.
  • Execution of repair quote generation, billing, and shipment.
  • Collection of all necessary customer data, to include satisfaction survey results.
  • Work continuously to improve the efficiency and effectiveness of all processes.
Required Minimum Qualifications: (Minimum/Basic level of qualifications needed to perform the essential functions of the position, i.e. education, licensure or any measurable and job related experience)
  • Excellent written and oral communication skills
  • Strong organizational skills and the ability to multi-task
  • Applicable experience demonstrating professionalism, judgment, tact, and diplomacy in dealing with internal and external customers
  • Self-motivated, independent worker with the ability to solve problems and make decisions
  • Detail oriented and driven to prevent problems before they occur
  • Demonstrable excellent Microsoft Office skills to include Excel, Outlook, Word, and Teams
  • Capable of thriving in a fast-paced, constantly changing work environment
  • Enterprise management software experience
  • Two years of college, or equivalent applicable industry experience
Preferred/Desired Skills or Experiences: (Characteristics/Skills/Experiences that are not required but are preferred)
  • Fluency in Spanish, Portuguese and/ or Canadian French preferred
  • Experience working in an industry supporting military, law enforcement or fire-fighting
  • Internal sales experience
  • Experience with Sage X3, ZenDesk, or Shopify
  • Associate's or Bachelor's degree
Required Training:

Applicable internal process and system training to include product portfolio pricing and basic technical information, GQMS procedures, business processes, ZenDesk, ACE navigation, Sage X3, and Sharepoint as necessary based on previous experience. Expectations for written and verbal etiquette when interacting with customers and peers.

About Avon Technologies:

We design and produce life-critical personal protection solutions for the world's militaries and first responders. With a portfolio that includes Chemical, Biological, Radiological, Nuclear ("CBRN"), protection. We do this through our two brands, Avon Protection and Team Wendy. Our mission is to provide unparalleled protection for those who protect us, giving them the confidence to tackle challenging situations and helping them get home safe. At Avon Technologies, we recognize that our success relies on the collective efforts of our talented team. As an organization, we welcome individuals who embody our #FIERCE company values - fearlessness, integrity, excellence, resilience, collaboration, and the ability to execute.

What We Offer:
  • Flexible Schedule
  • Competitive Compensation Package
  • Medical, Dental, Vision Insurance
  • 401k Matching
  • Tuition Reimbursement
  • Learning and Development Initiatives


This job description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the job requirements, management reserved the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws.

U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum (but excluding persons in nonimmigrant status such as H-1B, L-1, F-1, etc.) or non-U.S. citizens.

To comply with these laws, and in conjunction with the review of candidates for those positions within Avon that may present access to export controlled technical data, Avon must assess employees' U.S. person status, as well as citizenship(s).

The questions asked in this application are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position. The decision whether or not to file or pursue an export license application is at Avon's sole election.

Must be legally authorized to work in country of employment without a sponsorship for employment visa status (e.e. H1B status).

The anticipated salary range for candidates who will work in Cadillac, MI is between $45,000 and $55,000 annually. The final salary offered to a 5successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, type and years of experience within the industry, education, etc.

EOE AA M/F/Vet/Disability

  • Customer Care Professional

    4 days ago

    Cadillac, United States Avon Rubber plc Full time

    To support the customer service team in providing single-point-of-contact resolution of all customer facing and sales team requirements, to include all necessary coordination with the operations, service, training, and engineering teams. Essential du Customer Care, Professional, Internal, Customer Service, Service Manager, Manufacturing, Retail, Sales

  • Dental Care Professional

    7 days ago

    Cadillac, Michigan, United States Family Health Care Full time

    Opportunity for a DentistWe are seeking a skilled and compassionate Dentist to join our team at Family Health Care in Cadillac, Michigan.Job Summary:This is a full-time position offering a salary of $250,000 per year, along with additional productivity bonuses available. Our office provides a supportive environment, allowing you to focus on providing...

  • Patient Care Technician

    2 days ago

    Cadillac, United States Family Health Care Full time

    Baldwin Family Health Care is seeking candidates for the position of Patient Care Technician!This is a grant-funded position, where you will be given the opportunity to earn a Medical Assistant Certificate.Responsibilities* Obtains and documents patient information both subjective and objective according to established standards, policy, procedures and...

  • Patient Care Technician

    2 weeks ago

    Cadillac, United States Family Health Care Full time

    Baldwin Family Health Care is seeking candidates for the position of Patient Care Technician! This is a grant-funded position, where you will be given the opportunity to earn a Medical Assistant Certificate. Responsibilities * Obtains and documents patient information both subjective and objective according to established standards, policy, procedures and...

  • Dental Hygiene Professional

    2 weeks ago

    Cadillac, Michigan, United States Aspen Dental Full time

    We are seeking a skilled Dental Hygiene Professional to join our team as a Patient Care Specialist. In this role, you will play a key part in developing patient care plans alongside the doctor, using the American Academy of Periodontology (AAP) guidelines.Your responsibilities will include managing your schedule to allow for comprehensive patient care and...

  • Halloween Sales Professional

    2 weeks ago

    Cadillac, Michigan, United States Spirit Halloween Full time

    The Position Overview: At Spirit Halloween, we're looking for a motivated and enthusiastic Halloween Sales Professional to join our team. In this role, you'll play a crucial part in creating an engaging shopping experience for our customers. Main Tasks:- Welcome each customer with a warm smile and acknowledge their presence- Stay up-to-date with product...

  • Dedicated Occupational Therapy Professional

    6 days ago

    Cadillac, Michigan, United States Ovation Rehabilitation Services, LLC Full time

    Occupational Therapist Role OverviewRewarding Career Opportunities at Ovation Rehabilitation Services, LLC.We have a Per Diem (PRN) Occupational Therapist position available in Cadillac, MI. This flexible schedule allows you to choose from 7 days of treatment at your convenience.To be eligible, you must hold an active state license as an Occupational...

  • Dental Professional

    1 week ago

    Cadillac, Michigan, United States Aspen Dental Full time

    About UsAt Aspen Dental, we prioritize our patients' needs and provide a supportive environment for dental professionals to grow and develop. We're committed to making dental care accessible to all while delivering exceptional patient outcomes.Compensation and BenefitsWe offer a competitive salary of $83,000-$93,600 per year, based on full-time schedule,...

  • Anesthesiology Professional for Scheduling

    2 weeks ago

    Cadillac, Michigan, United States ProLocums Full time

    Overview">This role requires an experienced Anesthesiology professional to provide exceptional care in a clinic setting. The ideal candidate will possess strong communication skills and the ability to work effectively in a team environment.">Estimated Salary">The estimated salary for this position is $140,000 - $170,000 per year, based on national averages...

  • Night Shift Healthcare Professional

    7 days ago

    Cadillac, Michigan, United States Munson Medical Center Full time

    A Career in Sleep Disorder Care at Munson Medical CenterIf you're looking for a career that offers a perfect balance of work and play, look no further than Munson Medical Center. As a Non-Registered Sleep Tech, you will be part of a dynamic team that provides exceptional care to those affected by sleep disorders. Located in Cadillac, Michigan, our clinics...

  • Physician Assistant

    2 months ago

    Cadillac, United States WellNow Urgent Care Full time $75

    At WellNow Urgent Care, we are dedicated to delivering quality healthcare to our Urgent Care patients and Occupational Health clients. As a WellNow Provider, you will be part of a team that is committed to improving the delivery of care and supporting your growth as a medical professional. Join us in providing exceptional healthcare services and making a...

  • Clinical Support Specialist

    1 week ago

    Cadillac, Michigan, United States Family Health Care Full time

    Company OverviewBaldwin Family Health Care is dedicated to delivering exceptional patient care and improving the health outcomes of our community. We strive to create a supportive and inclusive work environment that fosters collaboration and teamwork among our healthcare professionals.SalaryThe estimated annual salary for this Medical Assistant Apprentice...

  • Medical Assistant Apprentice

    1 week ago

    Cadillac, Michigan, United States Family Health Care Full time

    Company OverviewFamliy Health Care is a leading provider of healthcare services in the region. Our mission is to deliver high-quality patient care and improve the overall well-being of our community.SalaryThe estimated salary for this position is $42,000 - $52,000 per year, depending on experience. This is a full-time, non-exempt position with a competitive...

  • Critical Care Travel Nurse for Michigan Emergency Department

    2 weeks ago

    Cadillac, United States Prime Time Healthcare Nursing Full time

    Travel Nursing Opportunity in Cadillac, MIWe are seeking a skilled travel nurse to join our team at an esteemed healthcare facility in Cadillac, Michigan. This position offers a challenging and rewarding experience in the Emergency Department.About the JobThis 13-week assignment requires a dedicated and experienced RN with expertise in emergency nursing. The...

  • Reliable Part-Time Delivery Professional

    1 week ago

    Cadillac, Michigan, United States United Parcel Service Full time

    At United Parcel Service, we're committed to delivering what truly matters to our customers, communities, colleagues, and the world. As a Seasonal Support Driver, you'll play a vital role in connecting people and businesses through reliable and efficient package delivery.SalaryThe estimated hourly pay for this position is $23.00, including mileage...

  • Family Medicine Physician in West Michigan

    2 weeks ago

    Cadillac, Michigan, United States Family Health Care Full time

    We are seeking an exceptional Family Medicine physician to join our team at Family Health Care in West Michigan.About the OpportunityThis is a fantastic opportunity for a dedicated and compassionate family medicine physician to make a meaningful difference in the lives of our patients. Our team values work-life balance, offering a 4 or 5-day workweek,...

  • Nurse Care Specialist

    2 weeks ago

    Cadillac, Michigan, United States Munson Healthcare Full time

    Join Munson Healthcare as a Nurse Care SpecialistAbout Us:We're northern Michigan's largest healthcare system, deeply rooted in the communities we serve.This means our patients are often family, friends, and neighbors – allowing us to provide exceptional care with compassion and understanding.Career Overview:Nurse Care Specialists play a vital role in...

  • Orthopedic Care Coordinator

    2 weeks ago

    Cadillac, Michigan, United States Munson Healthcare Full time

    **About Us:** Munson Healthcare is northern Michigan's largest healthcare system, deeply rooted in the communities we serve. Our patients are often our family, friends, and neighbors, making it special to care for them.We're committed to your ongoing growth and development. After work, you'll find things to do in every season - beaches, outdoor recreation,...

  • Pharmacy Technician On-Call Specialist

    2 weeks ago

    Cadillac, Michigan, United States Family Health Care Full time

    Family Health Care is a leading healthcare provider seeking a highly skilled Pharmacy Technician I On-Call to join our team.Job SummaryWe are looking for a detail-oriented and organized individual to assist licensed pharmacists in storing, preparing, dispensing, reconciling, and charging medications to patients. The successful candidate will work under the...

  • Physical Therapist Home Care

    1 month ago

    Cadillac, United States Munson Healthcare Full time

    DescriptionFind more than your next job. Find your community.We’re northern Michigan’s largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family, friends and neighbors – and it’s special to be able to care for them. And as one of the top healthcare systems to work for in Michigan...