Desktop Support Technician

2 weeks ago


Bedford, United States Motion Recruitment Full time

Job Title: Desktop Support Technician

Location: Bedford, MA 01730

Duration: 3 months Contract to hire

Client: CompuCom Systems

KEY RESPONSIBILITIES:

  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
  • Documents, maintains, upgrades, or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security, and systems groups.
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
  • Network connection issues, track network connections back to network switches.
  • Escalates problems and issues to a higher level of support if unable to resolve.
  • Represents client in a professional and businesslike manner and communicates effectively with customers and associates.
  • Interacts with customers, responding to routine technical questions or request for information.

Is it a good fit? (Requirements):

  • 1-2 years of related desktop and/or deskside support experience
  • Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
  • Must have Windows 10/11 troubleshooting support experience
  • Excellent customer service skills

Desired Skills & Experience

  • Dell, HP, Apple or A+ Certification
  • Apple Mac OS experience


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