Workforce Counselor

Overview:
Salary $45,000 year

Scope of Position

Provide support and assistance to the Direct Care Worker Job Quality Grant program participants areas related to completing educational programs, obtaining/retaining employment and career advancement. Develop external and internal talent pipelines to mitigate staffing shortages in the healthcare field.

 

Responsibilities:
Essential Function

Explain and determine eligibility to participate in the Direct Care Worker Quality Grant program, obtain required documentation, complete intake application that notes demographic information required for grant compliance.

Coordinate outreach and partnerships with educational and training providers.

Provide support that participants need to overcome barriers and reach their employment/educational goals.

Provide linkages and established referral systems with community partners.

Provide guidance and counseling on an individualized basis to program participants to address their needs and barriers.

Document all activities provided under this grant including eligibility, services provided, support and outcomes.

Monitor participant progress via outreach, at least monthly, in order to ensure successful education and training outcomes are being met.

Offer follow-up support services to help participants retain employment or educational goals to ensure that performance measures are met.

Assist in the outreach and recruitment of new participants.

Ensure the required enrollment paperwork and documentation is completed and located in the participant file, document all services, progress reports and completion reports in CWDS.

Maintain data on education, employment, retention and other performance measure requirements.

Attend all staff meetings in order to contribute to program success.

Attend scheduled in-service training in order to develop professional skills.

Complete program participation pre and post evaluation survey on program participants.

Other opportunities as available

Qualifications:
Education and Experience Requirements

Ability to prioritize tasks and document visits and contacts

Demonstrated telephone, computer and written communication skills

Ability to maintain flexibility as needs of contract or contractor require

Bachelor’s degree or related in human services, business, education, training or related area is preferred

Previous customer service experience required

Previous experience working in a healthcare setting is preferred

Working knowledge of MS Windows, Word, and Excel

Valid Driver’s License & clean driving record required

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support

 

About EDSI:

 

EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified.

 

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