Service Coordinator Team Supervisor
4 days ago
ProStar Energy Solutions, a Crete United Company, was formed with the opening of AT&T Stadium to solve the challenges of managing electrical energy spend. Since its inception, ProStar has seen energy as an opportunity to achieve business goals versus a required operating expense. As energy-efficiency technologies evolve rapidly, ProStar has become a strategic advisor to companies of all sizes and sectors to help them solve the dynamic aspects of the energy puzzle now and into the future. This is the ProStar way, as we are a holistic energy management company with subject matter expertise in energy procurement, energy efficiency (lighting, HVAC, IoT), renewables, distributed energy resources, finance and incentive management and more.
The Coordinator Team Supervisor will lead the HVAC & IoT Team. The department is responsible for scheduling routine preventative maintenance visits, executing work orders and dispatching Trade Partners for service repairs & replacements via triage from Partnership Support Services, utilizing the CRM system to ensure account transparency to team members, demonstrating and representing the company's mission internally & externally, having best-in-class industry and company service and product knowledge.
RESPONSIBILITIES:
Deliver on operating targets for the region by executing service calls as a whole under time and with great quality. Build relationships with Trade Partner leaders within the Crete system.
- Lead and manage communication & CRM account documentation
- Track and verifi equipment availability and assist partners with project timelines.
- Needs analysis for troubleshooting & education
- Assists in scalate highly technical calls.
- View and coach on close-out Trade Partner visits
- Represent the company's mission externally and internally in all forms of communication.
- Manage day-to-day client communications, ensuring timely and concise delivery throughout the service experience, include the transition of Client and / or Trade Partner to Vertical SMEs to solve complex field challenges.
- Support Accounts Payable audit questions for timely billing and invoice processes
- Maintain a best-in-class CRM system to ensure transparency and accountability against open service cases and to utilize for weekly reporting.
- Develop HVAC & IoT - Service Delivery Goals that tie into the Department & Company plan.
- Train knowledge and understanding of industry products/services and how to articulate the value of such products, coach daily within your team.
- Perform other related job duties as assigned.
- Minimum 3 years of service related positions. Service manager or field supervisor experience ideal.
- Bachelor's Degree preferred.
- HVAC related expertise; field experience preferred.
- Demonstrate Team consistency in delivering targets.
- Handle multiple tasks, prioritize goals, and create a sense of urgency.
- Proven ability to manage multiple stakeholders through service execution.
- Demonstrate strong interpersonal and communication skills.
- Office-based role in Frisco, TX from 7 AM CST - 7 PM CST.
- Share a minimum of two (2) relevant references, upon request.
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