Field Support Specialist

**Field Support Specialist**

at Pampered Chef Home Office - Addison, IL **Purpose of the Role:**

At Pampered Chef, our work in Field Support is focused on enriching lives by empowering consultants to reach their full potential through outstanding support, establishing strong connections that drive performance. Through teamwork and collaboration, we maintain efficient global back-office work processes that support the consultant business and company initiatives.

**Key Responsibilities:**

* Primary point of contact for global sales field in all areas of policy, career plan, consultant/director agreement, career plan, status, consultant sales/recruiting promotions, incentive trip and excellence awards rules.

* Develop and exhibit a high-level of expertise in consultant business tools and back-office business processes.

* Respond to consultants day to day needs by providing advice, support, clarification, and solutions through phone and email and service requests (work tickets).

* Monitor fraudulent behavior, and online sales, consultant behavior complaints, social media, policy, and agreement violations and effectively communicate resolution.

* Participate in international pre/post launch user acceptance testing (UAT), commission/career plan auditing, report auditing, and sales audits, by request.

* Collaborate with a variety of areas throughout the company as subject matter expert supporting various projects and initiatives.

**Competencies for Success:**

* Communicates Effectively

* Decision Quality

* Courage

* Optimize Work

**Measures of Success:**

* Consultant feedback through inbound call survey scores

* Consistently effective communication skills displayed on monitored calls

* Collaborative support of international market growth through testing

* Understanding and support of consultant business and back-office work processes

**Education & Experience:**

* Minimum high school diploma; college degree or currently pursuing a plus

* 4+ years working in a fast-paced, high-volume call center setting with 1+ year as team leader a plus

* Strong communication skills, both oral and written

* Strong analytical, research and auditing skills.

* PC skills with proficiency in Word, Excel, and PowerPoint

* Exhibit professionalism in approach to critical conversations with independent field leaders.

**About Pampered Chef:**Established in 1980 by Doris Christopher, Pampered Chef is a global marketing enterprise and a proud Berkshire Hathaway company since 2002. We develop a multi-purpose, high-quality and unique kitchen product line that includes time-saving kitchen tools, cookware, cutlery, stoneware, and pantry products serving millions of customers around the world. We support a large network of independent consultants with their direct sales efforts in addition to our corporate ecommerce business.

We celebrate the power that mealtimes have to become something more: a way to transform relationships, share stories, create traditions, and build happier and richer lives. But, with todays expectations, we know finding the mealtime win can be difficult. Were here to help bridge that gap between the ideal mealtime and the realities of today. We do this through our distinctive, high-quality kitchen tools, parties that show you how to make delicious, timesaving recipes, and the opportunity to join our supportive international community of more than 50,000 consultants.

Pampered Chef is committed to providing a workplace where coworkers can do their best work, whether at home or in our Addison office location. This role will have the opportunity to work collaboratively, both in our Addison office and virtually, with leaders, and cross-functional partners to measure, test, learn, and improve our customers mealtime journey.

Location (City) *

This Privacy Notice explains The Pampered Chef, including its affiliates, (The Pampered Chef) (referred to as "we" or "us" or "our") collects, uses, discloses, and otherwise processes personal information about our U.S.-based recruits and job applicants.

This Privacy Notice is not a contract and does not create any legal rights or obligations. This Privacy Notice also is not intended to replace other notices or disclosures we may provide to you in connection with your application for a job or eventual role in our organization, which will supersede any conflicting disclosures contained in this Privacy Notice.

When we use the term personal information in this Privacy Notice, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you within the context of you acting as a job applicant. It does not include aggregated or deidentified information that is maintained in a form that is not capable of being associated with or reasonably linked to you.

**Our Collection of Personal Information**

During the recruiting process and when you apply for a job with us, we collect personal information about you, which may include:

* **Contact Information:** such as your full name, email address, home address and telephone number.

* **Professional History & Qualifications:** such as your previous employers, positions and work experience, professional licenses, certificates or other qualifications, and employment references or referrals.

* **Educational History & Qualifications:** such as your highest level of education, the schools you attended and when you were in attendance, degrees, certificates or other educational qualifications you earned, and your transcripts or educational references.

* **Financial Information:** such as your desired salary, bonus, benefits, expenses, and stock or equity grants.

* **Equal Opportunity Information:** such as citizenship, accommodation request, or veteran status when you choose to provide it, but it will not be used in the hiring decision unless specifically permitted by law.

* **Web-Related Information:** such as technical details about your visit to our online services contained in log files or analytics data relating to your usage and activity on our online services. For more information, please refer to the general on our website.

* **Other Application and Interview Information:** any personal information you choose to share with us in your interview or application, CV, resume, transcripts or other supporting documentation.

Although we often collect the personal information described above directly from you, we may also collect certain information from references, recruiters, job-related social media sites (such as LinkedIn), and publicly available sources. In addition, we may also collect this information through service providers and other third parties that collect it on our behalf, such as communications providers, scheduling providers and application providers.

**Our Use of Personal Information**

We use the personal information we collect during the recruiting process and when you apply for a job with us to:

* Identify you as a potential candidate and review your application for a position with us;

* Verify the information provided to us in connection with your application or received from other sources;

* Determine your eligibility and suitability for the potential position or other opportunities with us;

* Facilitate the recruiting and interview process;

* Communicate with you about the status of your application or other opportunities with us that may be of interest to you;

* Assess and improve the performance and success of our recruiting and hiring process;

* Conduct internal investigations, audits, compliance, risk management, problem resolution and security operations;

* Fulfill contractual obligations to you and other third parties;

* Comply with applicable law, rule, regulation, legal proceeding and government investigations, including relating to tax reporting and immigration.

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