Customer Support Associate

4 weeks ago

Chicago, United States Lessen Full time

Let's say a resident has a leaky pipe. That resident can submit a work order request through an app using their smart phone, the website using a desktop computer, or by calling in the request and speaking to one of our customer service representatives. After the work order has been created, our Dispatch Team will qualify the work order, then send it to a qualified plumber. The work order then moves over to our Follow Up Team who will "follow" along with the work order to ensure the leaky pipe gets fixed in a timely manner and the resident is kept updated along the way.

What You'll Do:

    • Replying to messages from vendors, clients, and residents, and then taking actions in order to move a work order towards completion (40%)
    • Outbound phone calls to vendors to confirm they have capacity and can complete the job within the required timeframe (20% of day)
    • Outbound resident communications via phone, email, and text (20% of day)
    • Work order qualification checking for duplicates, vendor warranties, client direction, and resident responsibility (10% of day)
    • Inbound calls from residents, vendors, and the client (5% of day)
    • Team meetings with a fun team building activity, open forum to ask questions, and review of policy and procedure updates (5% of day)
    >
You Should Have:
    • Critical thinking skills
    • Fast-paced decision making, ability to complete 100-120 follow up tasks per day
    • Attention to detail and adherence to policies and procedures as measured by a weekly quality assurance check
    • Resourceful, know when to reference our internal knowledge base for client-specific business rules, as well as when to reach out to management and other departments for guidance
    • High level of care for our partners; residents, clients, and vendors
    • Ability to adapt to change on a weekly basis due to client needs or updates to our technology
    • Education Level - High school diploma required, Associates or Undergraduate degree preferred
    >

  • Senior Customer Support Associate

    1 week ago

    Chicago, United States Flexport Full time

    The opportunity: As a Senior Customer Support Associate you are obsessed with customer success: You are committed to a customer first approach and enjoy working with and advocating for customers. In this role you know the ins and outs of our and the customer’s business. This will allow you to consult customers and answer questions related to Flexport...

  • Senior Customer Support Associate

    15 hours ago

    Chicago, United States Flexport Full time

    The opportunity: As a Senior Customer Support Associate you are obsessed with customer success: You are committed to a customer first approach and enjoy working with and advocating for customers. In this role you know the ins and outs of our and the customer’s business. This will allow you to consult customers and answer questions related to Flexport...

  • Senior Customer Support Associate

    1 week ago

    Chicago, United States Flexport Full time

    About Flexport: At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes-from emerging brands to Fortune 500s-use...

  • Senior Customer Support Associate

    11 hours ago

    Chicago, United States Flexport Full time

    About Flexport: At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes-from emerging brands to Fortune 500s-use...

  • Customer Support Coordinator

    2 weeks ago

    Chicago, United States North Bridge Staffing Full time

    Job Title: Sales Customer Support Coordinator Location: West Loop, Chicago, IL Job Type: Temp to hire with converting salary of $58k You could be just the right applicant for this job Read all associated information and make sure to apply. Respond promptly and courteously to customer inquiries via various channels, ensuring satisfaction and resolution of...

  • Support Associate

    1 week ago

    Chicago, Illinois, United States Chico's FAS, Inc. - Retail Full time

    Flexible schedules, 4-20 hours/week. Day, Evening and Weekend shifts availableWe are customer obsessed, innovative, and have the best culture in retail.Join our team todayPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations....

  • Support Associate

    18 hours ago

    Chicago, Illinois, United States Chico's FAS, Inc. - Retail Full time

    Flexible schedules, 4-20 hours/week. Day, Evening and Weekend shifts availableWe are customer obsessed, innovative, and have the best culture in retail.Join our team todayPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations....

  • Customer Support Manager

    1 week ago

    Chicago, Illinois, United States Nexamp Full time

    Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp This is where you can learn from industry leaders and become one yourself. It is...

  • Customer Support Manager

    19 hours ago

    Chicago, Illinois, United States Nexamp Full time

    Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp This is where you can learn from industry leaders and become one yourself. It is...

  • Customer Support Account Manager

    1 week ago

    Chicago, United States Wolters Kluwer Full time

    **Job Description Summary** Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology. Enablon...

  • Support Associate

    3 days ago

    Chicago, Illinois, United States Chico's FAS Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Support Associate

    19 hours ago

    Chicago, Illinois, United States Chico's FAS Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Support Associate

    12 hours ago

    Chicago, Illinois, United States Chico's FAS Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations...

  • Sales Support Associate

    1 week ago

    Chicago, United States Xeris Pharmaceuticals, Inc. Full time

    Overview The Sales Support Associate is a key role responsible for supporting the Inside Sales team. They will assist the team to allow their focus to be on maximizing sales objectives and developing and maintaining customer relations with key contacts. The Sales Support Associate will collaborate with Marketing, Finance, Office Operations, and other...

  • Sales Support Associate

    16 hours ago

    Chicago, United States Xeris Pharmaceuticals, Inc. Full time

    Overview The Sales Support Associate is a key role responsible for supporting the Inside Sales team. They will assist the team to allow their focus to be on maximizing sales objectives and developing and maintaining customer relations with key contacts. The Sales Support Associate will collaborate with Marketing, Finance, Office Operations, and other...

  • Support Associate

    3 days ago

    Chicago, Illinois, United States Chico's FAS, Inc. - Retail Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individualityPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Support Associate

    1 week ago

    Chicago, Illinois, United States Chico's FAS, Inc. - Retail Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautifulPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations...

  • Support Associate

    22 hours ago

    Chicago, Illinois, United States Chico's FAS, Inc. - Retail Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautifulPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations...

  • Support Associate

    14 hours ago

    Chicago, Illinois, United States Chico's FAS, Inc. - Retail Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individualityPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Support Associate

    14 hours ago

    Chicago, Illinois, United States Chico's FAS, Inc. - Retail Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautifulPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations...