Project Manager

3 weeks ago

Orlando, United States Simpluris Full time

This position is a part of the Client Services department of Simpluris, a Legal Administrator that delivers comprehensive legal, financial, and corporate administration services to law firms, banks, agencies, and businesses in need of complex project fulfillment. Project Managers ("PMs") are the face of Simpluris operations to our clients. Internally, they coordinate with sales, data services, software development, contact center, disbursements, claims analysts and a host of other personnel to ensure project deliverables are met. This position may oversee one or more Project Coordinators in the Client Services department. A PM must meet critical client requirements, be able to manage multiple competing priorities and personalities, and communicate swiftly and effectively.

Requirements

Job Responsibilities

  • Draft project related documents to include but not limited to: timelines, SOWs, change orders, website content and FAQs, contact center agent scripting, court declarations, claimant notices and letters, and internal procedures for various operational groups
  • Research client and claimant inquiries and communicate findings with clients, claimants, and/or other operational departments. Identify and communicate, as appropriate, any process issues with project teams and other operational departments
  • Provide detailed project reporting, perform analysis and quality control of ALL client reports
  • Foster good working relationships with operational groups to ensure clear lines of communication as it relates to project execution and project deliverables
  • Identify risks and immediately escalate to the Project Director/CS project manager, along with proposed solutions, if necessary
  • Provide timely and accurate budget/estimate review and management; monthly revenue forecasting; and monthly invoice review
  • Delegate the above-referenced project tasks to supporting Project Coordinator, as needed.
  • Other duties as assigned

Experience

  • 3+ year work relevant experience with direct client/customer contact in a professional environment. Preferred experience with legal notice and/or settlement administration.
  • Excellent verbal and written communication with critical thinking skills and the ability to efficiently gather and process information quickly
  • Experience with MS Office Suite, specifically Word, Excel and Outlook.
Benefits If you're passionate about working with great people and being challenged daily, we'd love to have you join our growing team of purpose-driven people This is a full-time, permanent position and compensation is commensurate with experience. We offer benefits such as medical, dental, vision, life insurance, and 401k (with generous company match). Please submit salary requirements along with a resume. This Is Who We Are... From class action settlement to corporate remediation, Simpluris delivers comprehensive legal administration services. Over the past 16 years, we've built a first-rate reputation for managing cases from discovery through distribution. Our customer service-focused approach and our technology-driven case management platform set us apart from our competitors. Our core values and our commitment to excellence drive our Mission to provide premium settlement administration services. We are a purpose-driven company made up of an expanding team of purpose-driven people. We're led by a team of experienced professionals who are laser-focused on growing this business and envision bringing our firm to the next level by implementing new processes, procedures, and technology that will continue to allow us to be the best in our industry.

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