Customer Service Associate

1 week ago


Milwaukee, United States Elite Media Communications Full time

Customer Service Associate Our promotional marketing company is looking for a Customer Service Associate who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution. Responsibilities: Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers Work on special short-term projects to offer customized support for new products or products at end-of-life Monitor the customer satisfaction levels and develop methods for increasing them Assist in creating ways for delivering excellent customer service to irate or problematic customers Qualifications: High school diploma/GED required (College degree preferred) 2 years experience in a customer service role Proficiency with MS Office Ability to work well in a team environment Strong sense of professionalism and discretion required Benefits: The management team offers an environment where our associates ideas are not only heard but implemented. As a company, we offer advancements base solely on individual performance. Full paid one one training Full time / Part Time $10-$15 hourly plus weekly bonuses Management trainee positions opening Travel opportunities


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