Desktop Technician

4 weeks ago

Encino, United States Electronic Merchant Systems Full time
Job Details

Job Location
PaymentCloud Encino - Encino, CA

Salary Range
$27.00 Hourly

Description

This position will be responsible for all aspects of help desk support and technical assistance, including software problems, hardware failures, phone system support, troubleshooting and maintenance and network issues. Support includes specification, installation, and testing of computer, network, phone systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve problems. Manage assigned projects.

Duties and responsibilities include the following:

  • Provides end-user support for all PC based hardware, applications, and services.
  • Maintains, analyzes, troubleshoots, and repairs PC computer systems, hardware and computer peripherals.
  • Responsible for new user orientation including installing and configuring workstations, setting up local user accounts, email client, phone services, security badge, and updating hardware and software inventory.
  • Troubleshoots end-user issues related to email, phone, file, print, and other network services.
  • Documents, tracks and monitors problems to ensure a timely resolution.
  • Responsible for administration, maintenance and support physical and logical security systems.
  • Responsible for escalation of irresolvable issues to Systems Administrator as appropriate.
  • Work with Systems Administrators to solve issues.
  • Adhere to stated policies and procedures relating to health and safety, and quality management.
  • Miscellaneous duties as assigned.
  • Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
  • Responsible for awareness and compliance with all security, privacy and acceptable use policies to protect the company's information and network
Qualifications
  • 5 plus years' experience supporting PC software and hardware in a network environment (A+, MCP and or MCDST a plus).
  • Knowledgeable in Windows 10, Microsoft Office and Active Directory.
  • Ability to troubleshoot and resolve technical problems and work independently.
  • IP Phone system support experience.
  • Active Directory and Office 365 experience.
  • Understanding of networks and network troubleshooting.
  • Excellent communication, written and prioritization skills.
  • Project management skills.
  • Strong listening, analytical and problem solving skills.
  • Good administration, planning and organizing skills.
  • Able to work with minimal supervision, manage time efficiently and set priorities appropriately.
  • Must operate effectively in a team environment with both technical and non-technical team members.
  • Highly developed research, analytical and conceptual skills.
  • Attention to detail and customer service skills are essential.
  • Ability to handle and protect confidential information.
  • Able to document problems and solutions.

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