Front Desk Supervisor

2 weeks ago


Oklahoma City, United States Marcus Hotels Full time

** Front Desk Supervisor** **** The Front Desk Supervisor is responsible for assisting the Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Also responsible for supervising the front desk staff and assisting with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins. ESSENTIAL FUNCTIONS 1. Supervises front desk staff, reservations, and bell staff as needed. 2. Insures all daily functions from checklist are completed. 3. Greets guests and check them in and out. 4. Answers phones 5. Performs manual and computer posting of transactions. 6. Handles money, credit cards, and checks. 7. Issues mail and messages to guests. 8. Deals with guest complaint dissatisfaction. 9. Takes reservations. 10. Provides directions and answers guest questions. 11. Enters wake-up calls. 12. Delivers items to rooms. 13. Loads paper/toner into machines. 14. Performs additional duties or projects as assigned by Front Office Manager. POSITION REQUIREMENTS 1. Previous front desk experience required. 2. Good communication and math skills. 3. Accurate typing skills. 4. Problem solving abilities. 5. Accurate compute aptitude. 6. Supervisory and organizational skills. 7. Ability to walk/stand for long periods of time. 8. Ability to multi-task. 9. Meet deadlines for assignments and projects. At the Skirvin Hilton, we offer the following great benefits * Competitive Wages * Insurance benefits to our associates after 90 days of full-time employment * 401k * Room discounts * Complimentary meals in our employee cafeteria daily/nightly The Skirvin Hilton is a Drug Free Workplace. All candidates must be able to pass a Criminal Background Check. We will verify through E-Verify the identity and employment eligibility of all persons hired. EOE M/F/D/V/SO Equal Opportunity Employer

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