Technical Support Associate

3 weeks ago

Richardson, United States Indotronix International Corporation Full time

Technical Support Associate – Calibration – Optics CMC

TX – Richardson

Hours: 7am – 3pm

Pay Rate: $26.00/hr

Job Description :

Collaborating with Engineering, Program Management, Operations, & Quality business leadership and all Optics CMC functions and proactively addressing equipment needs to meet current and future business needs.

Enabling the factory to execute to these needs on time and at or below cost in a safe environment by

Creating innovative solutions for improving equipment uptime and process times, including the design and creation of custom hardware and software as needed.

Working with facilities and engineering teams to lead installs of new equipment and upgrades of existing equipment.

Modeling values, customer focus, solution oriented, excellence in execution and a sense of urgency and encouraging the same within the rest of the organization.

Required Skills:

Minimum of 8 years of professional relevant experience in calibration of tools, instruments, and equipment in a production or factory environment. Background in electronics, mechanical aptitude, ability to solve complex technical equipment problems and strong troubleshooting skills.

Ability to work from schematics, written procedures, and oral instructions.

Must be able to interface with persons of multiple disciplines and job functions.

Mathematical aptitude to work with SI Units, derived units, multipliers, and conversions.

Able to use algebra and geometry to solve for the unknown.

Understands Traceability Standards and Hierarchy.

Identify and apply common elements of calibration procedures and can write calibration procedures for new equipment.

Flexibility to work 2 nd and/or 3 rd shifts when/if needed.

Desired Skills:

ASQ – CCT (Certified Calibration Technician) or similar certification

Proven history of demonstrating initiative, persistence, and creativity in problem solving

Prior experience with Optical Coating (vacuum) and Diamond Point Turning equipment.

Excellent oral and written communications with ability to work with minimum direct supervision.

Ability to collaborate and influence development of project objectives and goals with external customers and internal stakeholders.

Knowledge of the optics industry.

Ability to multitask in a fast-paced dynamic environment.

Operates well as part of a team and can work overtime on occasion.

Required Education:

Associates Degree

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