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Customer Service Specialist

5 months ago

Severn, United States Navy Times Full time

Customer Service Specialist At a glance Location: US-MD-Severn Posted: 02/11/2022 Closing: 03/10/2022 Degree: Not Specified Type: Full-Time Experience: Not Specified Job description Rewarding position as a Customer Service Specialist in the Severn, MD area. You will enjoy working in a fast-paced environment while maintaining customer satisfaction for a company that values their employees and promotes from within Don't wait, apply today

Duties and Responsibilities

* Handle high volume inbound calls.

* Assist customers with any product related inquiries.

* Ensure customer satisfaction and loyalty.

* Utilize appropriate CRM databases to complete customer and order data entry.

* Maintain detailed and organized records and reports.

* Understand products/services in order to upsell packages.

Requirements

* Bachelor's Degree.

* 2+ years of customer service experience preferred.

* Clear written and verbal communication skills.

* Ability to work within a team environment.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Customer Service Specialist