Leader in Development

3 weeks ago

Austin, United States Omni Hotels Full time

Overview:

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spas associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description:

Omni Hotels & Resorts is seeking a Rooms Leader-in-Development for the beautiful new Barton Creek Resort & Spa

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2023

This position is for someone who wishes to make Hospitality their career. The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Housekeeping and Rooms Division operations. The person selected will spend a portion of their time working in other departments of the hotel. This position is intended to last for one year so candidates must be able to relocate upon completion of the program.

Responsibilities:
  • To effectively perform job functions of various front office, ideal services guest services, reservations and housekeeping positions. To complete LID learning contracts and perform assigned management functions to aid in management development initiatives.
  • Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report.
  • Be familiar with housekeeping systems and equipment; to include daily reports and PDQ standards.
  • Execute room inspections according to standards.
  • Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
  • Assist with initial and continued training of all line level front office associates - conducting MOS audits and on the spot coaching as needed.
  • Assist with shift coverage in the event of call-offs of staff.
  • Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles.
  • Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
  • Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
  • Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
  • To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc.
  • Maintain Four Diamond Standards of guest service
Qualifications:
  • Must be willing to work 47.5 hours per week with a flexible schedule, including holidays and weekends
  • Willingness to relocate upon completion of the program to ensure timely promotion to a management role
  • Previous experience in a hotel or a related field preferred
  • Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality
  • Projects enthusiasm, professionalism and a positive attitude at all times
  • Pays precise attention to detail, order and cleanliness
  • Has outstanding written and verbal communication skills, and exceptional phone manner
  • Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule
  • A Bachelors degree is required, preferably in Hospitality Management.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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