Program Specialist

3 weeks ago

Marion, United States Timberline Manufacturing Full time

Overview BECOME AN OWNER, MAKE A DIFFERENCE, AND BUILD FRIENDSHIPS Who We Are Founded in 1993, Timberline Manufacturing provides electrical contract manufacturing with a specialization in wire harness assembly, control panels, and electronic assembly. Timberline is 100% employee-owned since 2012. Along with employee ownership, we provide opportunities for advancement, professional growth and financial rewards. From the moment you enter the building, we greet you as a person, not a number. What We Value We're not the first to say it, but we certainly mean it - our employees are what makes Timberline so great. That's why we're an employee-owned company. Job Summary The Program Specialist is a key member of the Program Management team. The Program Specialist combines the Inside Sales (quoting) and Customer Service (order administration) responsibilities into one role supporting the entire lifecycle of the customer's programs. Essential Duties and Responsibilities Customer contact for quote requests Manage and track the quoting process Accurately interpret customer specifications such as drawings, bills of material, and standards Outline quotes based on process analysis and materials pricing - establish lead times Develop and maintain good customer relations by ensuring transparent and honest communication regarding order status and any roadblocks to our customer's success. Process customer purchase orders and confirm order timelines with internal and external customers Monitor order status throughout the production process and communicate issues to customers as necessary Collaborate with production & scheduling for expedites and prioritizations, as needed, based on customers' input and expectations Work with internal departments to coordinate expediting products to meet customer expectations Process returns when incorrect or damaged items occur Track customer communication and ensure responses are accurate and timely. Perform data entry and creation of electronic part record in ERP Additional responsibilities as assigned Skills we are looking for Strong office computing skills Ability to analyze technical drawings Strong communication skills Strong analytical and problem-solving skills Customer Focused Ability to work in a fast-paced environment Ability to prioritize competing demands Ability to work cross-functionally and collaboratively with Engineering, Supply Chain, Quality and Production to develop quotes Qualifications 3 plus years of experience in a sales quoting, customer service or program specialist related role Experience working for a Build to Print Contract Manufacture would be ideal Experience working for a defense contractor would be a plus Experience working in the Electronics or Electrical Wire Harness industry would be a plus Experience using an ERP system for quoting is a plus Education High School diploma required An associate or bachelor's degree in business or related field preferred Timberline Manufacturing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. #J-18808-Ljbffr

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