Technical Customer Service Representative

3 weeks ago

Philadelphia, United States IONOS EN Full time

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

This position is anticipated to be assigned a shift of 12:00 PM - 8:00 PM Sunday through Thursday.

Job Summary:

The Technical Customer Service Representative primarily supports IONOS customers with their drag-and-drop website builders through inbound phone calls and email. Additional responsibilities of the position include assisting customers with their domains, email, e-commerce packages, and various marketing tools associated with the website builder. Technical Customer Service Representatives also sell these products, assist with billing issues, and cancel packages as necessary.

Specific Responsibilities:

  • Resolving customer issues via phone, email and chat
  • Troubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
  • Demonstrating both technical proficiency and effective soft skills in resolving customer issues
  • Recommending and selling the right products and services based on customer's business and personal needs
  • Effectively managing queues to meet departmental goals and resolve incoming workload efficiently
Required Qualifications:
  • High School Diploma or equivalent
  • 1-2 years of customer service experience either in contact center, retail, or related field
  • Strong written and spoken communication skills
  • Ability to adapt to changing products and processes
  • Ability to process and document phone calls, chats and emails efficiently
  • Ability to project a positive and helpful attitude to customers and colleagues
  • Strong technical skills and familiarity with terminology (training will be provided for specific IONOS products)
Preferred Qualifications:
  • Experience providing technical support to customers
  • Experience with website construction and/or the website hosting industry
Physical Requirements and Working Conditions:
  • The ability to perform the essential responsibilities of this job in our Philadelphia office during new hire training
  • The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.
  • The ability to regularly sit or stand for extended periods of time

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.

Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.

  • Customer Service Representative

    1 month ago

    Philadelphia, Pennsylvania, United States Synerfac Technical Staffing Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Synerfac Technical Staffing. This role is perfect for individuals who enjoy interacting with people and providing top-notch customer service.About the RoleAs a Customer Service Representative, you will be responsible for overseeing the day-to-day operations of our fitness...

  • Technical Customer Service Representative

    3 weeks ago

    Philadelphia, United States IONOS Full time

    At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for...

  • Technical Customer Service Representative

    3 weeks ago

    Philadelphia, United States IONOS Full time

    At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for...

  • Technical Sales

    4 months ago

    Philadelphia, United States Cogent Analytics Full time

    Our client provides application engineering, technical services, and manufacturing to supply the components you need for your machinery. Their experience and knowledge about your equipment allows us to design parts that truly work... for you! They have over 80 years of combined experience in the paper industry helping customers identify and solve their drive...

  • Customer Service Representative II

    5 days ago

    Philadelphia, Pennsylvania, United States Canon USA & Affiliates Full time

    About the Job:We are seeking a Customer Service Representative II to join our team at Canon Solutions America, Inc. in Philadelphia, PA.As a Customer Service Representative II, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.This is a full-time position that requires...

  • Customer Service Representative

    2 weeks ago

    Philadelphia, Pennsylvania, United States Aramark Full time

    Job Description:Aramark is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, maintaining inventory levels, and ensuring cleanliness of workstations and guest service areas. This is an exciting opportunity to develop your skills in customer...

  • Customer Service Representative

    2 days ago

    Philadelphia, United States Atrium Staffing Full time

    About Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client is a leading provider in the banking industry, committed to...

  • Customer Service Representative

    4 days ago

    Philadelphia, Pennsylvania, United States Rivers Casino Full time

    Job Title: Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Rivers Casino. This role is responsible for providing exceptional guest service and ensuring a positive experience for all visitors.Job Description:The Customer Service Representative will be the face of our casino, welcoming guests and providing...

  • Customer Service Representative

    2 weeks ago

    Philadelphia, Pennsylvania, United States BHS LOGISTICS Full time

    Job Title: Customer Service RepresentativeAbout BHS LogisticsBHS Logistics is a dynamic and customer-focused organization dedicated to delivering exceptional service. We strive to build strong relationships with our customers, and we're seeking a talented individual to join our team as a Customer Service Representative.Salary: $25.50 - $33.30 HourlyJob...

  • Customer Service Representative

    1 month ago

    Philadelphia, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is partnering with a dynamic company who is seeking a Customer Service Representative a short-term contract employment opportunity for a Customer Service Representative in the non-profit industry, located in Philadelphia, Pennsylvania. As a Customer Service Representative, you will be interacting with customers...

  • Customer Service Representative

    4 days ago

    Philadelphia, Pennsylvania, United States Equinox Full time

    We are looking for a Customer Service Representative to join our team at Equinox. The successful candidate will have excellent communication and interpersonal skills, a strong passion for fitness and wellness, and the ability to work in a fast-paced environment.The ideal candidate will be responsible for providing exceptional customer service, resolving...

  • Customer Service Representative

    4 weeks ago

    Philadelphia, Pennsylvania, United States Petco Full time

    About This OpportunityWe are seeking a friendly and approachable Customer Service Representative to join our team at Petco. As a customer-facing representative, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    2 weeks ago

    Philadelphia, Pennsylvania, United States Forman Mills Full time

    At Forman Mills, we are seeking a Customer Service Representative to join our team. This role involves providing exceptional service to customers, assisting with sales, and maintaining a clean and organized store environment. As a Customer Service Representative, you will be responsible for:Main Responsibilities:Assisting customers in finding products and...

  • Customer Service Representative

    7 days ago

    Philadelphia, Pennsylvania, United States GIORDANOS GARDEN GROCERIES LLC Full time

    About Giordano's Garden Groceries LLCGiordano's Garden Groceries is a wholesale produce distributor based in Philadelphia, seeking a skilled Full-Time Customer Service Representative. This role offers the unique opportunity to engage with customers across multiple channels and contribute to our company's core values and community engagement.About the...

  • Customer Service Representative

    3 weeks ago

    Philadelphia, Pennsylvania, United States Burlington Full time

    Join the Burlington team as a Customer Service Representative in Philadelphia. Enjoy a competitive salary of $13 per hour, flexible hours, and an associate discount. As a key representative of the Burlington brand, you will be responsible for providing exceptional customer service, maintaining store appearance, and supporting the management...

  • Customer Service Representative

    5 days ago

    Philadelphia, Pennsylvania, United States Rivers Casino Full time

    Job Title: Customer Service RepresentativeOverview: Rivers Casino is seeking a skilled Customer Service Representative to join our team. As a key member of our operations, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Salary: $18-$22 per hour based on location and...

  • Customer Service Representative

    5 days ago

    Philadelphia, Pennsylvania, United States Sam's Club Full time

    At Sam's Club, we're looking for a talented Customer Service Representative to join our team. This is a fantastic opportunity to work in a fast-paced environment and provide exceptional customer service to members across the club.The hourly wage range for this position is $17.00 to $24.00*. As a Customer Service Representative, you'll be responsible for...

  • Customer Service Representative

    1 month ago

    Philadelphia, Pennsylvania, United States TGIF Full time

    **Become a Key Player at TGIF!**We're seeking a talented Customer Service Representative to enhance our customer experience. As a Customer Service Representative, you'll be responsible for:Greeting guests warmly and making them feel welcome.Assisting with seating arrangements and ensuring a smooth dining experience.Communicating menu offerings and promoting...

  • Cloud Infrastructure Technical Representative

    4 days ago

    Philadelphia, Pennsylvania, United States IONOS EN Full time

    Join IONOS, the leading European digitalization partner for small and medium-sized businesses (SMB), as a Cloud Infrastructure Technical Representative. This exciting opportunity allows you to work in a fast-paced environment with a dynamic team.Your primary responsibility will be to provide top-notch technical support to our valued customers. You will be...

  • Customer Service Representative

    6 days ago

    Philadelphia, Pennsylvania, United States Jackson Hewitt - 3384 Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Jackson Hewitt - 3384. As a key member of our staff, you will provide exceptional client experiences and support essential services.The ideal candidate will have strong interpersonal and communication skills, experience in a fast-paced...