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Supervisor- RCM
2 months ago
Job Description
Lead team accountable for managing day-to-day billing processes and procedures for assigned clients to ensure optimal outcomes for the financial health of both Netsmart and our clients.
Responsibilities
Manage, coach, train, recognize, and evaluate associates to foster a productive team environment
Build strong working relationships that balance the needs of our clients, associates, and Netsmart
Address and effectively communicate client issues; escalate as appropriate
Assist with forecasting appropriate staffing based on incoming work logs
Understand and manage relevant performance indicators including days in A/R, cash/net revenue, A/R aging, denials management, credit balances
Propose, execute, and complete effective KPI improvement plans
Complete regular and ad hoc reporting as required
Ensure team meets productivity and quality standards and maintains healthy client relationships
Qualifications
Required:
High school diploma or GED
At least 2 years of customer service work experience
At least 2 years of medical billing, cash posting, and charge entry experience
Proficiency in Microsoft Office products, specifically Excel, Word, and Outlook
Working knowledge of the behavioral and/or post-acute healthcare industry
Preferred:
Bachelor's degree or equivalent relevant work experience
Call center work experience
Active medical coding certification
People management experience including staffing decisions, coaching and developing associates, and providing career development planning and opportunities
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