Job Description

Lead team accountable for managing day-to-day billing processes and procedures for assigned clients to ensure optimal outcomes for the financial health of both Netsmart and our clients. Responsibilities

Manage, coach, train, recognize, and evaluate associates to foster a productive team environment Build strong working relationships that balance the needs of our clients, associates, and Netsmart Address and effectively communicate client issues; escalate as appropriate Assist with forecasting appropriate staffing based on incoming work logs Understand and manage relevant performance indicators including days in A/R, cash/net revenue, A/R aging, denials management, credit balances Propose, execute, and complete effective KPI improvement plans Complete regular and ad hoc reporting as required Ensure team meets productivity and quality standards and maintains healthy client relationships Qualifications

Required: High school diploma or GED At least 2 years of customer service work experience At least 2 years of medical billing, cash posting, and charge entry experience Proficiency in Microsoft Office products, specifically Excel, Word, and Outlook Working knowledge of the behavioral and/or post-acute healthcare industry Preferred: Bachelor's degree or equivalent relevant work experience Call center work experience Active medical coding certification People management experience including staffing decisions, coaching and developing associates, and providing career development planning and opportunities

#J-18808-Ljbffr