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Fraud Specialist

3 months ago

Albuquerque, United States Nusenda Full time

Nusenda Credit Union is dedicated to excellent member service and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more

Thank you for your interest in joining the Nusenda team

We are currently seeking a Fraud Specialist to join our organization. As a Fraud Specialist at Nusenda Credit Union, you will be working with our Fraud team to provide administrative support for monitoring and reviewing electronic and in-branch account and transaction data for suspicious activity and possible fraud. Every day, you will keep detailed records of suspicious activity, analyze trends, and communicate security threats to Fraud Analysts and management. You will help take account maintenance actions to limit exposure and loses from suspected fraudulent situations and provides recommendations for loss mitigation as needed.

To thrive in this role, you should have one to three years of similar or related fraud or financial institution experience. This position is one part administrative and one part research. This might be the role for you if you enjoy work requiring attention to detail, problem-solving, and investigating.

Key Skills and Experience:

  • Ability to work with legal documents and identify/interpret data as needed.
  • Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution.
  • Effectively communicate with internal and external customers appropriately via in-person, email, etc.
  • Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
  • Must be knowledgeable in Microsoft Office and all internal systems as affiliated with the department.
  • Ability to adapt quickly to change and proactively communicate.


Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.