Investigator
1 week ago
Job Type
Full-time
Description
WE MAKE THINGS HAPPEN AND PUSH TO CHANGE WHAT IT MEANS TO BE A BANK WE SUPPORT OUR COMMUNITIES, HELP DREAMS COME TRUE, AND DO OUR BEST TO ENJOY EVERY DAY.
This role requires you to work REMOTELY.
As an Investigator, you will contribute to the success of the Bank's Enterprise Financial Crimes Compliance Programs by playing a key role within the Bank's financial crimes fraud team performing end-to-end investigations of financial crimes activities throughout the enterprise and providing coaching and training to your peers.
Reporting to the Financial Crimes Director Fraud Prevention-Detection and under the direction of the Financial Crimes Fraud Supervisor, the Investigator will be responsible for investigating, researching, analyzing, and evaluating varying degrees of complex alerts and cases of potential fraud in addition to supporting management with leading, training, and supporting peer investigators with alerts, cases, and SARs.
Responsibilities:
- Independently analyze, research, and evaluate account transactions and customer relationships to identify suspicious or unusual activity through the Bank's fraud monitoring software, referrals from various lines of business, and information from external contacts to mitigate fraud losses and maximize recoveries.
- Conduct thorough investigations of suspected or confirmed fraud incidents including but not limited to check fraud, new account fraud, wire transfer fraud, ACH fraud, identity theft, return items, P2P fraud, account takeover, credit card fraud, and loan fraud.
- Determine case liabilities based on Depositor Agreements and bank regulations including Reg E, Reg CC, NACHA, and UCC.
- Prepare detailed investigation reports that logically and clearly outline the investigative steps taken and research methods used; accurately complete, as necessary, Suspicious Activity Reports (SAR) to be filed with the Financial Crimes Enforcement Network (FinCEN).
- Attempt to recover funds for Bank and clients with a sense of urgency by processing transaction recall requests, Hold Harmless, Breach of Warranty, Indemnification, prosecution, or repayment agreements.
- Compose detailed narratives for alerts and cases deemed not fraud ensuring all the required components are included in the narrative and the disposition is clearly supported.
- Notify and work with local and federal law enforcement agencies to resolve fraud cases and support subpoenas, warrants, and/or arrests for fraud violations.
- Maintain a working knowledge of the Bank's written policies and procedures regarding the Bank Secrecy Act and other regulations applicable to this job description.
- Attend various webinars and training seminars as assigned by management to stay abreast of current financial crimes issues and fraud trends to maintain a proficient working knowledge of fraud typologies and regulatory requirements.
- Rectify all quality and control errors identified by the Financial Crimes Quality Assurance and Controls Testing Team.
- Able to work independently but also collaborate with the team and other departments when necessary.
- Exercise good judgment to independently resolve problems requiring in-depth research.
- Meet all SLAs for alerts and cases as set by the fraud management team.
- Assist the Financial Crimes Fraud Supervisor by responding to questions from the other departments, researching issues, and collaborating to determine a resolution.
- Assist with additional duties and tasks, as assigned.
Experience & Skills:
- Three to six years of direct fraud-related experience within the financial industry.
- Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering/Fraud Professional (CAFP) preferred.
- Prior law enforcement experience is a plus.
- A working knowledge of Bank products, services, and systems, and monitoring fraud related to various transactional typologies including wire, ACH, check, debit card, and P2P.
- Thorough understanding of complex Fraud typologies; governing regulations including Reg E, Reg Z, Reg CC, UDAAP, KYC, and FACTA; and the ability to communicate them effectively.
- Strong analytical, problem-solving, and investigative skills.
- Excellent written and verbal communication skills, attention to detail, and strong time management skills.
- Organizational skills and attention to detail.
- Strong decision-making and problem-solving skills.
- Proficiency with Excel, Word, and financial crimes transaction monitoring systems
- Ability to learn Bank software and navigate the various applications pertinent to the position.
- Ability to work all branch hours.
- Ability to work within a team environment.
- Ability to read and interpret documents such as procedure manuals, general business correspondence, journals, and government regulations.
- Ability to multi-task and work on multiple priorities
- Ability to fill in for the Financial Crimes Fraud Supervisor as necessary.
- Ability to communicate efficiently and effectively with all levels of Bank employees, customers, and law enforcement.
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