Customer Service Representative

6 days ago

Louisville, United States Acro Full time

Customer Service Representative | Manufacturing / Automotive About the Role Were hiring a Customer Service Representative to manage customer orders, handle inquiries, and coordinate with internal teams to ensure accurate and timely fulfillment. This role is ideal for someone with customer service experience in a manufacturing or automotive environment who can handle multiple tasks and work independently. Key Responsibilities Process and verify customer orders for accuracy Respond to customer inquiries related to orders, changes, and delivery status Update order details and customer records in internal systems (SAP or similar ERP) Coordinate with Production, Inventory, and Quality teams to meet customer requirements Maintain order files, bills of material, and routing instructions Prepare and send order confirmations, daily reports, invoices, and shipping documents Support Quality team during new product or process launches Provide backup support to team members when needed Perform general administrative and system maintenance tasks Required Qualifications High school diploma or GED 2+ years of customer service experience (manufacturing or automotive preferred) Strong verbal and written communication skills Proficient in Microsoft Excel, Word, and email systems Detail-oriented with strong organizational skills Ability to work independently with minimal supervision Comfortable working in a fast-paced, deadline-driven environment Willingness to work overtime and weekends if required Preferred Skills Experience working with ERP systems (SAP preferred) Experience coordinating with production or operations teams Strong problem-solving and multitasking abilities

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    7 days ago

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