TechOps Engineer
3 weeks ago
We are a well funded, rapidly growing fintech firm that still embodies a small start-up culture. You will still be in the early stages and have a hand in maturing and developing our globally used platform.
We are hiring Boston-based, collaborative, tech-savvy
TechOps Engineer
to be responsible for monitoring, troubleshooting, supporting ongoing development efforts, and improving the company's production services.
What will you do?
● Analyze customer problems, identify root causes and prioritize and dispatch support flow (including escalation management).
● Take full ownership of Production service including deploy new releases/hotfixes to production and monitoring.
● Handle technical escalations, troubleshooting, and resolving complex technical issues beyond Tier 1 level support.
● Triage bugs, quickly identifying and prioritizing bugs, and working with developers to resolve them.
● Maintain comprehensive product and support process knowledge.
● Support customer integration and 3rd party tools
● Monitor the performance of the organization’s technology infrastructure.
● Automate tasks and processes related to software delivery. (Pipelines).
● Ensure compliance with industry regulations.
● Collaborate effectively with other teams within the organization (R&D, CS, Tier1).
REQUIREMENTS
● Experience in supporting SaaS applications as DevOps or TechOps support
● Experience with DevOps tools and technologies -
3y Proven experience with Kubernetes & Dockers
3y Proven experience with AWS/Azure in a production environment experience in scripting language (Bash / Python)
Experience with databases, such as Kafka, Spark, Cassandra, ElasticSearch, and Redis
Extensive experience with CI systems (AzureDevops advantage) and Git
Experience with at least 1 IaC language such as AWS CDK, Cloudformation, Azure BiCep
● Experience with CI/CD pipeline automation.
● Demonstrated ability to adapt, context switch and cope with operational challenges.
● Being result-driven, demonstrating problem-solving abilities and analytical skills
● Minimum 3 days a week onsite in our Boston office
● Employment authorization in the US is required (no VISA sponsorship)
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